Customer Service Quality Assurance

Roselyn Thompson

**** ***** ***. #***

Austin, TX 78759

Home: 512-***-**** or Cell: 512-***-****

*******@***.***

OBJECTIVE

To obtain a position where my previous experience, knowledge, and skills will benefit both

customer and employer.

SUMMARY OF QUALIFICATIONS

5 Experience handling complex merchandise duties

6 Experience handling financial transactions

7 Excellent multi-tasking skills and attention to detail

8 Excellent customer service and professionalism skills

9 Hard-working and dedicated individual

COMPUTER & ADMINISTRATIVE SKILLS

Phone and Reception Skills, MS Word, Internet, Manufacturing Specialist – Fax, Copier, Filing,

Data Entry. Scanner.

EMPLOYMENT HISTORY

Interim Home Healthcare Austin TX Oct. 2009-

Customer Service Rep.

July2010- part time/temp

Phone and Reception skills, Patient demographics data entry, Filing, Faxing Lab reports

and client orders to MD for signature, Medical Records, breaking down charts, verifying

clinician visits to patients, order medical supplies, Oasis entries.

Quality Assurance Inspector Flextronics Austin, TX Oct. 2006-

July 2008

Perform workmanship inspection and customer perception inspection. Process nonconformities

“corrective” actions, definition, implementation and communication for all process inspections.

Build and inspect circuit boards.

Manufacturing Specialist/Probe Test Operator Freescale Semiconductor Austin, TX

July 1999-Jan. 2005

Test Operator in Advanced Products Research & Development Lab, responsibilities included

setup, correlation and operations of wafer probe systems, operations of Parametric test systems,

understand and follow priorities, minor debugging of test generated wafer maps. Experienced in

clean room environment.

Manufacturing Specialist/Production Operator Motorola Semiconductor Phoenix, AZ

May 1977-July 1999

Production Operator in Semiconductor Research & Development Lab. Experienced in all phases

of photolithography, etching, diffusion, ION implant, inspections, wafer alignments. Experienced

in gold, chrome, and metal evaporations.

EDUCATION

MAA-Diploma, 1/2009-10/2009

Everest Institute, Austin, TX

Phoenix College, 8/1998 – 11/1998

Phoenix, AZ

High School Diploma, 1974

Flagstaff H.S., Flagstaff, AZ

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