Customer Service Security
Resume:
Hector L. Aponte Jr.
North Arlington NJ. 07031
2
Bergen County
******@*******.***
Loss Prevention- Investigator - Security Officer
Static Security - Mobile Security - Reception
An loss prevention Specialist with over 10years of security experience predominantly as uniformed Security
officer working within the New Jersey Security Officer Service. Accomplished in security,loss prevention,
Leadership, undercover Investigations. Used to working in demanding and sometimes dangerous environments.
Presently undertaking a second career and now looking for a new appointment in the New Jersey Region.
Areas of Expertise
*Manned Guarding *Reception Security *Mobile Response
*Remote Monitoring Services *Trusted Key holder *Mailroom Staffing
*Event Security *Merchandise Auditing *Riot Control
*CCTV and Patrol Surveillance *Passenger Services *Dealing with Emergencies
Professional Development
Security License ID:359311E 2009-2011
State of New Jersey Firearms / Permit ID:359311E 2010
Courses: Trained above the industry standard, Private Investigations, SORA, first aid,
CPR AED,Path- Practical and Tactical Handcuffing, Ocat- Oleoresin Capsicum Aerosol {Oc Mace},Monadnock
Expandable Baton (Meb) {Fema}-Incident command System 100, Community anti-terrorism training institute.
Century 21 Department Stores
1
2009/ Current
Loss Prevention Investigator/Specialist
2
3
*Ensuring the safety of all onsite staff, while helping provide all our visitors with efficient and effective reception
service.
*Represent the company to law enforcement and to courts during the prosecution of theft.
*Investigate internal theft
*Perform security tag system check each day
*locking and unlocking of building/premises entrances.
*Trained to reset alarms.
*Preparing reports and Testifying in court as a representative of Century 21 Department Stores
* (CCTV and LP software, etc.)
*Morse Watchman-Key Control and Security Management System
*Fire door exit Seal Test
*Assisting employees with First aid
1
*DGA/Mutual Security alarm key pad control
*Inter-fleet Real-time Internet-Based GPS/AVL Tracking System
*Pat down and bag search all employees before exiting the building
*Daily employee action log (Time stealing)
Clifton NJ. Bowles Corporate Security Services
1 Kearfott Federal Headquarters Guidance & Navigation Corp.
2009/ Temp-Position
Security Officer
4
*Patrol all areas of the property. Monitor Closed Circuit Televisions, perimeter alarm system,
and fire life safety system.
* Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer
first aid/CPR as required.
*Notify Law enforcement in the event of accidents, attacks, or other incidents.
*Escort unwelcome persons from the property without interrupting the orderly flow of
property operation.
*Shift summary/daily activity report
*Welcome and acknowledge all guests according to company standards.
West New York NJ. King Security & Investigations/Overlook Terrace Towers
2009/ Temp-Position
Security Officer/Concierge
*Employee safety and protection of persons and property.
*Access control screening procedures.
*Logging in tenants, employees, contractors, visitors, delivery persons, etc.
*Fire and safety hazard awareness.
*Recognizing and reporting fire and safety hazards.
*Traffic control.
*Patterns and methods of electronic patrol.
*Filing Reports.
*Security log book maintenance.
*Also carrying out duties as a concierge, telephonist,mail and control room operative.
U.S. Security Associates/CSX Intermodal Railroad Terminal
2009/ Temp-Position
Industrial Security Field Supervisor
3
*Supervising 5 employees
*Emergency situation response, as well as assisting CSX Railroad Police Department.
*Patrolling of train yard, logging incoming/outgoing trucks and trains.
* Video surveillance
* Consist tracking(a list of incoming cargo, the volume and type of merchandise within each container
and matching of the cargo number to the number on the consist log sheet), maintain radio communication
with building personnel and incident reports.
*Patrol in other locations when needed (local floater)
1
Bayonne NJ. RR & SON Trucking
Chapter 2
Assistant/ Driver
*Loading/unloading of warehouse merchandise.
*Local and long distance Delivery and Pick-up, heavy lifting.
*Order forms and Customer Service
Debbie’s Dolly Fashions and Reborn’s
Home Based Business- EBay
Chapter 3
Chapter 4 *Customer Service
Chapter 5 Processing and completing customer orders
Chapter 6 *Packing, labeling, shipping, and submitting customer invoices and online
communications.
*PayPal and EBay, Sell online auction and Special Orders.
*Order of Supplies
Premier Security 2004-2005
1
Security Officer
2
3
*Phone operator
*Meet and greet all visitors.
*Maintain and conduct access control for building.
*Permit only authorized individuals to enter building.
*Maintain communication with building personnel using 2way radios.
*Monitor CCTV Surveillance.
*Observe and reports activities and incidents at the complex.
*Make periodic patrols on foot or by vehicle for irregularities.
* Enforce regulations and directives for the complex.
*Patrol assigned site on foot or in vehicle.
*Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.
*Respond to fires, medical emergency’s flooding water discharge, and elevator
Emergency’s.
“NET” National Electronic Transit 1999-2003
Driver Assistant
4
*Loading/ unloading of warehouse merchandise
*Local and long distance Delivery and Pick-up
*Order forms and Customer Service
*Heavy lifting, sorting, packing
Triangle Transport Inc.
Undercover Investigator/Security
5
*Industrial Undercover Security Surveillance of Tractor-Trailers leaving and arriving to their destinations with
high volume loads.
*Photos videos and detailed incident reports.
Languages Spoken
Spanish and English
Education:
*Hudson County Vocational Technical School {High School Diploma} 1987-1992
*Global School of Investigations {Private Investigator Degree} 2002-2003
1
*New Jersey Security Guard Training Center
6 *Community anti-terrorism training institute 2010
7
Trade: Auto Mechanics/Detailing
1
Skills:
*Basic Computer Knowledge
*Knowledge of the “Code Adam” Procedure
*Knowledge of the JCAHO requirements, N.J.H requirements & State of Regulations Concerning Hospitals.
*Knowledge of hospital security investigative procedures.
*De-Escalation, Violence infant/child, child abduction and protection mechanisms
Hobbies and Interest:
Chapter 7
1 *Private Security/Law Enforcement
2 *Racquetball
*Reading
Certificates:
2
*Global School of Investigations Diploma (2001-2003)
*SORA Certified -June 21, 2009
*NJ Hand Gun Permit
*Path- Practical and Tactical Handcuffing
*Ocat- Oleoresin Capsicum Aerosol {Oc Mace}
*Monadnock Expandable Baton (Meb)
*{Fema}-Incident command System 100
Jersey City NJ. Liberty State Park 2009-
Present
Volunteer – NJ Division State Park Service.
*Working Outdoors
*Clearing Woodland Trails
*Planting Trees and Shrubs
*Participating in living history events
*Landscaping and gardening
*Talking to visitors
*Helping with nature walks, educational programs and events
*Assisting in the office
New York City NJ. Guardian Angels Safety Patrol
1989-Present
Security -Volunteer
*Assisting in Natural Disaster Relief
*Involved in Crime Prevention
*Anti-Gang Initiative
*Safeguard New York streets, subways and other public areas.
*Attend community festivals and other large gatherings to deter criminal elements
Contact this candidate