Administrative Assistant Customer Service

Karen L Brooks

*** *. ******** **** **

Mesa, Arizona 85201 - 6221

480-***-**** (home) 602-***-****(mobile)

Dynamic, goal oriented, administrative professional, with over twenty five

years of sound corporate support experience. Accomplished interface in fast

paced, ever changing environments with impeccable organizational skills and

the utmost attention to detail. Eager to provide well accomplished and

polished administrative support.

SKILLS AND ATTRIBUTES

Windows 2003

MS Word 6.0 & 7.0

MS Power Point

MS Outlook

MS Excel

Typing, 10-key

MS Office 2003

RadNet - CDM and Reporting files for any specific duration of time

SJHMC - Human Resources Web

RCO - Patient Access Information Program

RadNet - Patient and Physician record Program

MRS - Entering of mammograms, ultrasounds and other female related

procedures

Dominator - Program that contains information on images for Medical Imaging

Services

Lawson - AS 400 supply ordering system

PROFESSIONAL EXPERIENCE

St. Joseph's Hospital and Medical Center Phoenix, AZ

2003 - Present

Senior Administrative Assistant.

Provides administrative support to Director of Radiology and Managers of

the Radiology Department

Creation of reports, and filings,

Creation of Expense Reports, coding and requests for approval.

Processing of Travel Authorizations

Scheduling of appointments / online calendar maintenance

Organization of air, ground travel arrangements in addition to final

procedural filings.

HR functions, on-line applications, terminations, hires, promotion and

status changes for entire region

Maintenance of Weekly Staffing, Headcount, and Organizational Charts as

well as Disaster Organizational charts.

WorldCom Wireless / Business Markets Phoenix, AZ 1999 -

2002

Executive Assistant

Serve as focal point for corporate contacts and report generating

/gathering and distribution for President of the Wireless Divisions.

Daily correspondence (email, mail, faxes, telephone)

Executive level customer service - handling of "Executive Escalations"

Creation and Approval of Expense Reports

Processing of Travel Authorizations / Approvals

Scheduling of appointments / online calendar maintenance

Provide administrative support to President /VP

Organization of air, ground, and rail travel arrangements (domestic and

international)

HR functions, on-line applications, terminations, hires, promotion and

status changes for entire region

Maintenance of Weekly Staffing, Headcount, Organizational Charts

Pedus Services, Inc. Phoenix, AZ 1995 -

1999

Executive Assistant / Office Manager

Provide administrative support to regional manager

Interface between corporate / regional staff and employees

Supervision of administrative assistant / receptionist

Travel arrangements

Special event planning

Scheduling of appointments

Typing correspondence, proposals, contracts, presentations, marketing and

legal materials

Creation of managerial statistics reports, spreadsheets, graphs and charts

Documentation of Minutes

Client relations and problem resolution

First Interstate Bank Tempe, AZ

1993-1995

Specialty Teller / Supervisor

Coordinated high dollar executive accounts

Collections, deposits, selling and redeeming Security/Savings Bonds and

processing of Levies and Garnishments

EDUCATION

University of Phoenix, Axia College Phoenix, AZ (Current -

credentials pending, completion)

Plaza Three Academy Tucson, AZ

(AA Degree Fashion Merchandising)

Mesa Community College Mesa, AZ

References furnished upon request

Contact this candidate