Customer Service Manager

Bruce A Latham

PO Box *** ~ Saginaw, MO *****

417-***-**** __________

*********@*****.***

Objective

I am looking to build on an extensive range of technical proficiencies

within a suitably challenging role, and eagerly anticipating further

professional development.

Skills

Excellent interpersonal skills at all levels; customer service;

medical/legal transcription; medical/legal terminology; 70wpm; MS Office

Suite; data entry; 10-key; office support skills; advanced PC/MAC skills;

advanced Internet skills; business English.

Education

VATTEROTT COLLEGE - Pharmacy Technician - AOS - 2011

US CAREER INSTITUTE - Self study program for Pharmacy Technician training -

2010

ARKANSAS STATE UNIVERSITY - Course to obtain CDL certification - 2005

ALLAN HANCOCK COLLEGE - Computer Science courses for CompTIA certifications

- 2002

NATIONAL RADIO INSTITUTE - Self study program for C/C++ programming - 1993

INTERNATIONAL CORRESPONDENCE SCHOOL - Program for microcomputer diagnostics

and repair - 1991

Certifications/Licenses

Missouri Board of Pharmacy - 2010

PTCB - CPhT - 2010

CompTIA - A+, Network+ - 2002

CDL/Class A - Hazmat and Air Brake - 2005

Career Synopsis

CAREFUSION (via Adecco), Joplin, Missouri 08/2010

Medical equipment tester for Alaris Critical Care Technologies

BRINKS, INC. Joplin, Missouri 2007 -

2009

Driver/Messenger

CONTRACT FREIGHTERS, INC. Joplin, Missouri 2006 -

2007

OTR Driver

ZUNICH ENTERPRISES San Luis Obispo, California 2003 -

2005

Photography Manager, E-store Integration, Intranet Technician

Designed overhead rail system to optimize production photography.

Introduced WiFi intranet solution.

CHIVALRY SPORTS, INC. Tucson, Arizona 2001 - 2002

Information Manager, DBA, Net Admin, Sales, Marketing

Optimized information distribution and management.

Redesigned customer databases for dynamic retrieval.

ELEVATOR SERVICES, INC. Reno, Nevada 1991 - 1999

Executive VP Electronics Support Group, Reverse Engineer, Bench Tech,

Sales, Marketing

Sales $1M+

Developed client base of over 450 companies around the world.

Coded Access-based inventory database containing over 3000 parts and

equipment.

Opened new markets in cable manufacturing cooperatively with Roper

Scientific and Raytheon.

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