Customer Service Sales
Resume:
Fredericka L. Kirt
Email ******@*****.***
Present address: *** ******* **., ********* ** 70501 Phone:
________________________________________________________________________
Objective: To obtain permanent employment with a growing and innovative
company.
Education: University of Phoenix, Lafayette LA
Masters of Business Administration(MBA)
Degree--June 2008.
Louisiana State University, Baton Rouge, LA
Bachelor of Arts in English with Writing and Culture
Concentration.
Degree--August 2006
Centerville High School, Centerville, LA
Diploma--May 1998
Work Experience: Convergys Customer Management, Cincinnati OH Feb 2008-
Present
Customer Service & Problem Resolution Rep II: Home based,
virtual office. Billing customer service support for
satellite/Internet client customers. Extensive written
communication with management to ensure client goals are
met. Handling of confidential customer information.
NuComm International, Lafayette LA August
2006-Nov 2007
Administrative Coordinator: direct administrative support
to the call center manager.
Developed and created reports as requested by corporate
executives and management.
Issuance of work equipment for new hires. Assist human
resource and recruiting
departments with testing and screening of potential
employees. Also, issued exit
interviews and surveys for voluntary terminations.
Scheduling for employees and various other office and
administrative task.
Target Corporation, Lafayette LA Sept 2001--
Jan 2006
Intern/Sales Floor Team Member: worked primarily with
guest to create a fast, fun, and
friendly shopping experience. Customer service focused.
Worked in warehouse to pull
merchandise needed to stock the sales floor.
LSU University Stores, Baton Rouge LA Mar
2000--Sept 2001
Student worker/order puller/ delivery driver: Prepared
orders for all campus
departments and delivered them promptly to each . Work
located in warehouse.
Tracking of receipt and exit of inventory. .
Honors: Salutatorian, American Legion Award, Tuition
Opportunity Scholarship, Target
Corporation Management Internship
Computer Skills: Proficiency in Microsoft Office programs: including word,
excel, access, etc. Quickbooks
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