Technical Support Software

Eduardo A. Parisi

*** ******** ******, ***** **, 19341 * Cell 850-***-****

* Email: ******.*******@*******.***

Technical Skills

- Languages: C, C++, C#, Java, Perl, VBA.

- Internet Technology Experience: ASP.Net, HTML, CSS, PHP, JavaScript,

PERL/CGI scripts, shell scripts, Adobe Flash, client/server

architecture.

- Operating Systems: UNIX (Linux and POSIX compliant), Windows Server

2003, NT, XP, Vista, Macintosh OS X Snow Leopard.

- Databases: MySQL, MSSQL, Microsoft Access.

- Thorough knowledge of socket programming in C.

- Comfortable using the Visual Studio 2008 Professional IDE.

Education

Florida State University MS Degree - Tallahassee, Florida

Graduated: December 2008

Major: Computer Science

Florida State University BS Degree - Tallahassee, Florida

Graduated: December 2006

Major: Computer Science, Minor: Mathematics

Clubs/Organizations: Florida State Taekwondo Club, Azucar! Dance

Company, FSU ACM.

Achievements: Latin American Scholarship. Placed first in FSU-ACM team

programming competition in 2005.

Work Experience

Rotor Bearing Technology and Software, Phoenixville, Pennsylvania

February 2009 - Present

Software Engineer

- Debug and implement new features in C++ on the latest version of RBTS'

ARMD software package.

- Expand ArmdGraph using Microsoft .Net technologies(C#).

- Devise customized install scripts for all developed software.

- Develop software solutions using agile software development

methodologies.

- Support legacy software written in C++.

- Administer the RBTS server and provide technical support for all in

house systems in the office.

- Provide technical support to all customers.

- Redesigned the company website http://www.rbts.com.

- Created and maintain a customer relational database.

- Built a Microsoft Access front end to provide easy database access for

all RBTS employees.

Florida State University Computer Science Department, Tallahassee, Florida

January 2007 - December 2008

System Administrator

- Worked as part of a team to develop applications that automated

operations and aided faculty, staff, and students.

- Designed website and database schema for MySQL inventory database and

implemented connectivity using DBI in PERL.

- Managed timelines to ensure objectives and deadlines were met for all

projects.

- Administered all servers and workstations in the department network.

- Assisted in the design and development of the department website.

- Handled all the Microsoft Developer Network Academic Alliance accounts

and their corresponding privileges.

- Provided on-site technical support for the faculty and staff.

Florida State University Communications Department, Tallahassee, Florida

May 2006 - December 2007

Coordinator of Computer Services and Applications

- Worked as part of a team to ensure network security in the

communications department.

- Provided technical support to the staff and faculty.

- Maintained all the laboratory workstations and servers.

Dell Computer Corporation, Panama, Panama

August 2003 - August 2004

Level 2 Technical Support Representative

- Worked as a Technical support Representative over the phone at the Dell

call center.

- Provided support for the U.S. and Latin America.

Relevant Schoolwork

Masters Project

Developed in C#, WinControl allows a user

to log into a remote Windows machine over a TCP/IP connection and allows

him/her to remotely diagnose, troubleshoot, and manage the remote

machine. Once connected, the user may remotely manage the running

processes, remotely install software,

remotely shutdown/restart the remote host, remotely start a process or

open a webpage, remotely log any keys typed in the remote host,

remotely manage the file system or the autostart registry, retrieve a

list of the installed hardware/software on the remote host,

retrieve system information about the remote host, retrieve a

screenshot, and communicate with the current user in the remote host.

Android Project

Worked as part of a team that developed a Java application for the

Google G1 Phone.

For this project we used the Eclipse IDE and the Google Android SDK.

This application used the phone's embedded GPS functionality to connect

to a MS SQL database and report the current global position. This was

then read by an ASP .Net application running on a Microsoft web server

and used the Google Maps API to map the phone's trajectory

chronologically by tracing a line on a map of the US with the position

information contained within the MS SQL database.

Languages

-Fluent in English, Spanish and currently studying Japanese.

Interests

Computers, Embedded Programming, Mobile Devices, Operating Systems,

Sockets, Programming and Web Development.

**Recommendations Available Upon Request**

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