Medical Assistant Customer Service
Resume:
Rosaura Martinez
El Mirage, AZ 85335
***************@*****.***
Objective To obtain a position as a Medical Assistant utilizing my education and training.
Education Brookline College - Phoenix, AZ 06/09-03/10
Diploma : Patient Care Technician
Arizona College of Allied Health - Glendale, AZ 04/08-06/09
Diploma : Medical Assistant
IIA College - Glendale, AZ 11/09-12/09
Diploma : GED
Skills Medical Administrative Procedures:
* Medical Office Procedures - Scheduling, Filing, Answering Phones, Keyboarding
* Microcomputer Concepts - Microsoft Word, Access, Excel and EMR
* Bilingual (Read & Write: English and Spanish)
Clinical Laboratory Procedures :
*Physical Exams - Vital Signs, Physical Measurements, Health Histories
*Life Support and Safety - OSHA, CPR, First Aid
*Laboratory Science - Urinalysis, Pregnancy Testing, Hemoglobins, Hematocrits
*Patient Diagnostics - EKG's, Holter Monitors
*Clinical Office Procedures - Venipuncture, Fingersticks,
*Recording patient condition and treatments including assisting in medical examinations
Experience:
Customer Care Professional- Part Time
Mollen Immunization Clinic –Scottsdale, AZ
8/22/10-Present
Job Duties include:
As assigned, may assist in opening and/or closing the clinic. This may include setting-up or taking-down
a table or small stand.
Ensure vaccines are counted properly and placed in appropriate bags.
Maintains inventory of supplies (paperwork). Limits waste.
Work with the entire team to improve clinic work flow to enhance the patient experience and achieve the
clinic goals.
Assists nurses, as requested.
Conform to all safety rules and use all appropriate safety equipment.
Performs all other related duties, as assigned.
Patient Care Technician Externship - 160 Hours
3/01/2010-3/20/2010
Carl T. Hayden VA Medical Center -Phoenix, AZ
Assisted patients and medical staff with the following:
Taking patient vital signs including monitoring patient's blood sugar.
Catheterization, including cleansing of colostomy areas.
Monitoring patient intake and output of liquids.
Answering patient call lights to insure continued patient care and service.
Assisted nurses to intake/outtake of patients
Medical Assistant Externship - 200 Hours
04/2009-06/2009
Arrowhead Internal Medicine - Glendale, AZ
Performed following duties in a medical office:
Greeting and welcoming patients in person and through telephone.
Updating and filing patients' medical records including billing and book-keeping.
Scheduling appointments and arranging for hospital admission and laboratory service.
Collect and prepare laboratory specimens and preparing patients for examination
Recording vital signs, medical histories, instruct patients about medications, treatments, etc.
Authorize drug refills as directed and prepare and administer medications as directed
Culinary Server
Sun Grove Resort - Peoria, AZ
07/2006-08/2008
Performed following duties in an eating establishment:
Placed food orders for residents.
Assisted chef in the kitchen with food orders.
Prepared eating areas for breakfast, lunch, and dinner.
Cleansed eating areas to maintain a high level of sanitation.
Utilized great customer service to insure great dining experience
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