Customer Service Management
Resume:
Ashley Czajka
Denver, CO 80237
********@*****.***
EDUCATION
Colorado State University, Fort Collins, CO
B.S. in Psychology, Minor in Business
Graduation: December 19, 2009
RELATED SKILLS
Efficient problem solving
•
Interpersonal experience in customer service and sales
•
Excellent verbal and written communication skills
•
Multitasking with excellent time management and organization
•
Experienced and comfortable public speaker in professional and community settings
•
Leadership and project management skills
•
Expert with Microsoft Office, SharePoint, and Survey Monkey
•
Experienced living in different cultures and working with people from different
•
backgrounds
WORK EXPERIENCE
Western Union, Englewood, CO December 2009 – August 2010
Global Customer Experience Analyst
• Worked with a team to achieve customer satisfaction goals
• Built and maintained working relationships with several vendors
• Provided administrative support to management
• Maintained cost effective budget
• Synthesized data from internal feed and third party sources
• Analyzed both qualitative and quantitative data in Excel format
• Built and maintained Access database
• Generated daily, weekly, monthly, and regional reports in Excel and PowerPoint
• Presented customer experience management trends and solutions to team and supervisors
Western Union, Englewood, CO May 2009 – August 2009
Global Customer Experience Analyst Intern
• Analyzed, compiled, and reported customer experience research patterns and themes
• Collected and formatted qualitative and quantitative data in Excel
• Presented customer experience management trends and solutions to team and supervisors
Colorado State University, Fort Collins, CO February 2008 – August 2009
Research Assistant
• Recruited and assembled teams for a virtual study and collected data from each team
• Conducted team building activities both virtually and in a classroom setting
• Demonstrated leadership abilities through team management
• Developed verbal and written communication skills in a leadership role
• Used Excel and Survey Monkey to gather and analyze data
Colorado State University, Fort Collins, CO August 2008 – May 2009
Undergraduate Teaching Assistant in Psychological Measurement and Testing
• Coordinated and collaborated with professor to finalize recommended changes to
teaching plan
• Acted as advisor and held office hours to assist students with questions and concerns
• Gained experience analyzing and presenting plans to groups of authorities
• Administered and prepared review sessions for students
• Demonstrated knowledge about course material and confidence in communication skills
in front of large groups
RELEVANT COURSE WORK
Industrial Psychology
•
Management
•
Marketing
•
Entrepreneurship
•
Public Speaking
•
Computer Systems
•
ACTIVITIES
Study Abroad in Australia
•
Toastmasters – Certified
•
Society for Human Resource Management (SHRM)
•
Recreational Softball
•
REFERENCES
Jenny Pitts – 704-***-****
•
Julia Rothschild – 303-***-****
•
Gena Sheehey – 303-***-****
•
Contact this candidate