Management Operator

MIKE HILL

**** ******* **.

Concord, NC *****

704-***-****

abjd2d@r.postjobfree.com

CAREER SUMMARY

Computer operator with 17 years of experience and 9 years emphasis in a

fast-paced regional telecommunications company. Recognized by

Operations Supervisor as a flexible team member who contributed to the

success of the information technology (IT) department in achieving its

responsibilities and goals.

CERTIFICATIONS

Career Readiness Certificate - GOLD Level

COMPUTER EXPERIENCE:

WINDSTREAM COMMUNICATIONS, Concord, NC 1999 - 2008

Formerly CT Communications, acquired August 2007

Computer Operator

- Received GEM award for reliability/flexibility

- Commended by management for helping company recover

unprocessed tolls and lost revenues, by detecting and reporting

problems to the programming staff about a drop in tolls coming

in to be processed.

- Operated and monitored AS400 system and peripheral equipment

- Processed data and ran scheduled jobs using operations

checklists

- Performed daily and weekly backups and maintained tape

library

- Provided first-level support of operational issues and

notified appropriate support personnel for problem resolution

- Provided assistance to programmers and other

internal users

- Provided on-call support during non-working hours

- Reconciled and balanced daily reports to ensure accuracy

-

Maintained, updated, and distributed spreadsheets using MS Excel

- Assisted in the printing and mailing of bills to

customers

MASTERCRAFT FABRICS, Concord, NC 1991 - 1998

MIS Support Services Technician

- Provided service and support for internal users

- Submitted jobs and managed operations on AS400

- Trained users on new technologies and procedures

- Maintained and ran PC-based applications

- Developed graphs on plant performance to assist

management

- Installed data processing hardware and peripheral

equipment

EDUCATION

Associate Degree - Business Computer Programming

Rowan-Cabarrus Community College

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