Process Management

Kassi Turner

**** *. ******* **** 248-***-****

Royal Oak, MI. 48073 Cell 248-

***-****

*****.******@*****.***

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Business Process Consultant

(Process Re-Engineering (Process Mapping/Modeling

A Business Process Consultant with a demonstrated ability to work with

clients from project initiation through implementation to improve

managerial, operating, and economic performance; with extensive experience

in the automotive and manufacturing industries applying process modeling

methods and consulting techniques to increase process quality and

efficiency. Proven ability to add value by:

. Apply listening and interviewing skills with management, individuals or

small groups to define and analyze a business process.

. Develop process maps that visually link process,

people/roles/organizations and IT systems.

. Drive improvements to the current process to meet organizational goals.

. Create clear graphics to communicate the compliance of a process.

. Apply strong organizations skills.

. Apply strong written and oral communications skills.

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PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD (Formerly Electronic Data Systems)

HP acquired EDS in 2008.

Business Consultant, Pontiac, MI (1995 to 2010)

Provide design and analysis support on consulting engagements and develop

components of an overall solution. Assist or lead in the designing,

developing, and implementing improvement solutions to meet the client's

business needs; primarily working for manufacturing and engineering

clients.

Representative accomplishments:

Process Re-Engineering for Performance Improvement - Facilitate

organizations through definition and analysis of current process, and

identification of new and transformed processes.

. Developed process maps/models using ProVision for the EDS Global Desktop

Management organization supporting 800K client desktops to ensure that the

right solution was delivered with business needs and reuse in mind. The

processes models made it possible to collaborate with outside suppliers,

communicate consistent global practices, and analyze the service offering

impact to the solutions and delivery teams.

. Developed "to-be" process models using Visio for Bimbo Bakeries (Fort

Worth, Texas) that illustrated the IT system changes that impacted

operations. This provided a means of effective communications to support

changes that effects the organizations and employee base. - $1.2B business

. Conducted regional interviews that identified infrastructure issues to

support complex Electronic Calibration Unit flashing in antiquated

European facilities. Provided Visio mapped solutions to allow vehicle

builds.

Monitoring and Management - Create metrics and supporting process to

rigorously manage progress towards organizational goals, and report/drive

compliance for HP's Large Account Startup Program (new accounts over $50M).

. Designed method and metrics using Excel and Powerpoint for assessing

process maturity in a visual "dashboard" for easy communication.

. Developed reporting procedures to drive process compliance through the

use of adoption metrics.

Training - Develop and deliver training globally across functions

. Coordinated and delivered global training to every GM business unit for

Information Lifecycle Management (ILM) - GM's records management program.

This initiative received the GM Chairman's Honors Award in 2003.

Additional ILM Deliverables

. Coordinated customized regional communications to meet local

country requirements.

. Provided a change management assessment to identify additional

needs through implementation.

ELECTRONIC DATA SYSTEMS

Business Analyst, Troy, MI (1988 to 1995)

Determine solutions to business problems. The solution may consist of

process improvements, staff augmentation, organizational change, or

planning and policy development.

Representative accomplishments:

Business Planning and Leadership - Define goals and plans for small-to-

large organizations. Create and lead initiatives to achieve goal targets.

. Provided team leadership to a range of process and profit improvement

initiatives within GM Small Car Group (savings of $7.5M recognized by the

client).

. Mule Car Team

. Outside purchased services

. Verification of project billing

. Developed tactical plans for the successful launch of EDS's Global Test

Organization.

. Facilitated the business planning efforts (quality initiatives) of the GM

Small Car Group.

. Implemented the Small Car Group Release Council and the Product

Development Team Roadmap to improve communications and eliminate

redundancies.

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EDUCATION

Bachelor of Arts, Spring Arbor College, Dearborn, Michigan

Associates, Lansing Community College, Lansing, Michigan

. One-year work-study program - Biwako Kisen, Otsu, Japan

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TRAINING, CERTIFICATIONS, ASSOCIATIONS

Japan Alumni Association

Manufacturing Enterprise Leadership

W. Edwards Deming Workshop - GM Quality Network

ITIL (Information Technology Infrastructure Library) Foundations

Certification

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SOFTWARE EXPERIENCE

ProVision - Process Modeling

Microsoft Office Suite - General Consulting

Visio - Process Modeling / Use Case Diagram

SharePoint - Document Management and Collaboration

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