Manager Customer
Resume:
Mark A. Young
*** ********* ** ( Knoxville, TN **923 ( 865-***-**** (
***********@*****.***
DEDICATED ( FLEXIBLE ( DILIGENT
SUMMARY:
The cultural awareness I have developed as a result of my solid liberal-
arts education prepares me to collaborate in a team-oriented and diverse
workforce. Experience in organizing, writing, and presenting
reports/presentations. Proficient in Microsoft Word, Excel, and Power
Point. Ability to multi-task and handle high-pressure environments with
timeline pressures. Proven ability to communicate effectively and to work
in a detail oriented environment. Over ten years of experience in customer
service/satisfaction, as well as leadership/management experience. Strong
background of developing constructive and cooperative working relationships
with others and maintaining them over time. Experience in working
independently. Creative problem-solver who excels at conflict resolution,
as well as creating positive solutions and identifying efficient methods to
correct situations, and following through to implementation.
EDUCATION:
University of Tennessee, Knoxville
2009 B.A. Political Science
EMPLOYMENT HISTORY:
Knox Trivia Guys
May 2006-
(Host/Master of Ceremonies: Public speaking, customer
service/satisfaction. Work closely with local business owners and
management. Recruitment of new employees, in addition train and
supervise. Provide an engaging and educational atmosphere. Work
independently.
Knoxville Cigar Company
March 2008-April 2009
(Restaurant Manager: Interview candidates and hire employees. Train
employees on work protocol and maintaining restaurant up to TN
health code. Create work schedule for staff and work assignments.
Supervise and manage the overall performance of staff; conflict
resolution, employee evaluations, and provide feedback and support.
Listen and answer customer inquiries. Maintain close working
relationships with local businesses and customers.
End Zone Video
June 2006-October 2007
(Manager: Interview, hire, and train employees. Supervise and manage
the overall performance of staff, examples being; employee
evaluations, provide feedback, work assignments, and create work
schedule. Maintain store in working order; pay bills and purchase
products. Daily use of cash register, these duties include:
recordkeeping of all cash and credit card transactions and daily
cash count. Answer telephone calls, inform customers on new products
and promotions, listen and answer customer inquiries. Gather
statistics and prepare reports. Participate in the inventory of
store collections. Participate in regular staff meetings. Build and
maintain both close working relationships with local businesses and
customer satisfaction.
Tennessee Camp for Diabetic Children July 2002-
August 2005
(Senior Residential Counselor/Summer Intern: Create safe/educational
atmosphere. Direct supervision of children between the ages of 9-15
and staff members. Plan, prepare, and lead recreational, social, and
team building activities for multiple groups. Maintained daily
standard records and reports of: child's daily blood sugar levels,
amount of Insulin injected each day, and monitor and record child's
diet. Work cooperatively with program directors and staff. As well
as provide feedback and support to colleagues, supervisors and
administrators.
Mellow Mushroom
August 200-Febuary 2004
* Host/Cook/Counter. Responsibilities: Answer phone calls. Take
and place orders. Teller and cash handling experience. Fast paced
environment experience. Prepared food orders such as salads, pizzas,
and sandwiches. Maintaining restaurant up to TN health code.
YMCA Camp Montvale May
1998-August 2000
(Junior Counselor: 24 hr. supervision. Responsible for running
residential cabins (with approximately 8 to 10 campers). Facilitate
participant problem solving through active listening, guidance, and
conflict mediation. Work cooperatively with program directors and
staff, as well as provide feedback and support to colleagues.
Maintained daily standard records and reports.
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