Customer Service Representative

SGT. STEVEN A. OCHOA

SGT.

** *. ******* **. # * Phoenix, AZ 85013 623-***-****

******.******@*****.***

OBJECTIVE

To obtain a position requiring a variety of skills and tasks to fully utilize my leadership,

communicative and technical skills in a fast paced environment.

P ROFILE

D isciplined leader with the proven ability to remain calm and deliver results in high-pressure situations.

Excel at solving problems independently while incorporating sound advice from peers and superiors.

T rustworthy in handling sensitive, top secret information; exceptional written and verbal communication

skills.

Capacity to assist diverse situations with compassion, patience and understanding.

Adept at guiding, influencing and empowering others.

Skilled at resolving conflicts and diffusing hostility amidst adversity.

Demonstrate ability to use discretion wisely and make an impression.

Served in the U.S. Army for 4 years with an Honorable Discharge.

EXPERIENCE

Protection Inc. 2009-Present

Retained to protect and provide a safe environment for patrons while they attend populated

entertainment area.

US Army Reserves, 2009- Present 2nd/363 rd T raining Battalion

T rain National Guard and Reserves for combat operations in Iraq and Afghanistan.

US Army, 2005- 2009 4th/73 rd CAV RSTA (Reconstance Servalaine Target Acquisition) C Troop

I nfantry Recon

Upon the rank of Sergeant I became a squad leader of a 9-man team and lead them into combat in

Afghanistan for 8 months with Infantry tactics.

Upon the rank of Specialist I was the driver, gunner and RTO for the C troop Commander, while

p roviding security for him and myself in a two-man team.

Upon the rank of Private First Class I was a gunner for the 2nd Platoon of C Troop.

PV2 Based out of Ft Bragg NC 2006-2009

US Army basic training and Airborne School 2005-2006

Circle K, 2004-2005

Customer Service Representative

AWARDS/MEDALS

Combat Infantry Badge NATO Medal Overseas Ribbon

B ronze Star with Valor Afghanistan Campaign Medal

A rmy Accommodation Medal Global War on Terrorism Ribbon

National Defense Medal A rmy Service Ribbon

CERTIFICATIONS/TRAINI NGS

Combat Life Saver 2005-2010

A irborne School 2006

E MT Training 2006-2007

EDUCATION

Glendale Community College, Glendale, AZ

Bachelor of Arts Program- Criminal Justice and Anti-Terrorism (GPA 3.4)

Program Course Work: Criminal Justice, Report Writing, Law Enforcement

Management and Planning, Police and Community Relations, Criminal Procedures.

(Still continuing program)

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