Customer Service Training

Aloysius S. Thomas

*** ****** *****, *** #*** * Eugene, OR 97402-7767

Cell: 808-***-**** / Home: 541-***-****

**********@*****.***

SUMMARY

Twenty years of progressive experience in Warehouse Management Distribution

and Supply. A proven ability to manage daily operations and to sustain

strong working relationships among subordinate workers, while managing

first-line employee conflict resolution. A safety conscious worker with

organizational and time management skills that is able to sustain and

increase productivity while making a positive contribution to the success

of any operation. Possesses the leadership ability and commitment to focus

on individual tasks while keeping focused on the primary goal of customer

service. A very reliable individual that is easy to work with, and works

well with others.

PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS

Warehouse Supervisor - Island Pacific Dist, Honolulu, HI, Jan 1993 - Jan

2009

. Warehouse management distribution and supply - managed the daily

operations of a 27,500 square foot facility

. Implemented procedural and safety training on a weekly basis

. Conducted shipping and receiving procedures and the stocking, storing,

and packaging of materials

. Coordinated individual work schedules and conducted annual job

performance evaluations

. Obtained forklift and locksmith certifications while keeping a clean

driving record

. Maintained first line of contact in the area of conflict resolution

. Conducted job interviews

. Computer skills acquired (Word, Special in-house computer system

designed by and for company)

. Development of Warehouse Training Manual

. Managed five subordinate workers

. Ability to sustain and maintain strong working relationships

. Leadership and communication skills - ability to communicate verbally

and in writing

. Conducted freight inspections and discrepancy reports

. Strong organizational and space management skills

. Built and reconstructed shipping crates

. Packaging expert

Director of Stage Set Design - New Hope Oahu, Honolulu, HI, Jan 2002 - Dec

2009

. Assisted in the design and construction process

. Consistently exceeded expectations of Musical Director and staff

. Resourceful: ability to reuse existing materials in a creative way

. Leadership: assisting others to stay focused on the task

. Teachable: life-learner that enjoys giving others a platform to give

away their gifts

. Acquired Skills: carpentry, trouble-shooting, fabrication, painting,

drywall, use of creative fabrics

. Goal: To get fellow artists to share their abilities with each other

for the greater good of the community

. Three fold Motto: "If I can see it, I can build it" / "If I can turn

an eye, I can turn a heart" /

"If I give it away, I'll receive more in return"

Carpenters Apprentice Program - Hawaii Carpenters Union, Honolulu, HI, May

2009 - Jul 2009

. Inducted into the Hawaii Carpenters Union (June, 2009)

. Apprentice inductions training completed at HCC (Honolulu Community

College)

Youth Director / Counselor - Bay View Chapel AOG, Kaneohe, HI, Jan 1993 -

May 1993

. Teaching, planning, counseling, and implementation of several youth

programs

. Programs: TIME OUT - covered issues directly related to youth (peer

pressure, attitudes, drugs, relationships)

CROSS TRAINERS - covered issues related to

Christian character/behavior

Interior Painter - Trammel Crow Co., Redmond, WA, Jun 1990 - Aug 1990

. Interior Painter for a townhouse complex. Worked independently with

excellence, building reliability with employer

Locksmith Assistant - Frank J. Martin Co., Seattle, WA, Jun 1989 - Aug 1989

. Keyed-up locks, cylinders, and other miscellaneous duties as assigned

by lead locksmith

Warehouse Clerk / Manager - Island Pacific Dist., Honolulu, HI, Feb 1984 -

Jul 1987

. Filling of special orders

. Shipping and receiving

. Delivery Driver

. Mail Clerk

. Stocking and storing of materials

. Inventory

Plastics Fabricator - Commercial Plastics Corp., Seattle, WA, Jun 1983 -

Aug 1983

. Constructing of plexiglass storage bins for grocery stores.

Maintained reliability and productivity.

Sales / Stock Clerk - Yamashiro's Building Supply, Kaneohe, HI, Jun 1982 -

May 1983

. Sales Clerk and Stocker. Ability to cut wood, glass and keys.

. Customer Service Specialist

EDUCATION / TRAINING / TRAVEL

Graduate Studies - Western Evangelical Seminary (currently George Fox

University) Tigard, OR, 1 semester, (1992)

Undergraduate Studies - Northwest University, Kirkland, WA, BA, 1988 - 1992

High School - James B. Castle High, Kaneohe, HI, Diploma, 1974 - 1978

Military - U. S. Coast Guard Storekeeper Training School, Petaluma, CA,

Certificate, 1979

- U. S. Coast Guard Fire Fighting Training, Whidbey Island, WA,

Certificate, 1978

- U. S. Coast Guard Damage Control Team Training, Pearl Harbor, HI,

Certificate, 1978

China Awareness Seminar, Northwest University TESL Exposure, Mainland

China, College Course, Summer, 1991

Missions Trip, YWAM - Youth With A Mission, Taiwan / Hong Kong, 1987 - 1988

Continental Singers and Orchestra, European / Scandinavian Tour, Vocalist,

1983

World Travels: Antarctica, American Samoa, New Zealand, Argentina, Chile,

Finland, Norway, Denmark, Holland,

Germany, Taiwan, China, Canada.

ADDITIONAL SKILLS / HOBBIES

Certified Forklift Operator, Military Training / Island Pacific

Distributors, 1984- 2009

Certified Scuba Diver, Bojacs Dive Club (NAUI -Divers), 1980

Oregon Drivers License, 2009

Basic Auto Mechanic Skills

Computer Skills

Typing Speed: 30-40 wpm

Able to operate a number of power tools

First Aid / CPR Training - USCG

Volleyball Player/Assistant Coach, /Track and Cross Country Runner

Writing Poetry and Short Stories

MILITARY EXPERIENCE

Seaman - U. S. Coast Guard Ice Breaker Polar Star, Seattle, WA, Crew Member

of DEEP FREEZE '79, 1978 - 1979

Aviation Storekeeper - U. S. Coast Guard Air Station, Barbers Pt, HI, 1980

- 1982

Helicopter Fire Fighting Crew

Damage Control Radioman

Teletype Operator

Navy League Volleyball Player

REFERENCES

John Tilton, Administrator/Pastor/Vice Pres. of Tihati Productions, New

Hope Oahu, HI 808-***-****

Leon Wolfley, Small Business Owner / President, Island Pacific Dist.,

Honolulu, HI 808-***-****

Elwin Ahu, Instructor, Pastor, Prior Circuit Court Judge, Honolulu, HI

808-***-****

Tym Furrer, Landscape Specialist, New Hope Christian College, (541) 510-

5601

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