Customer Service Sales

Regina Montgomery

**** ********* ***

Riverside, Ca 92504

**********@*******.***

951-***-**** cell

Home Depot Corona, CA

Inventory Control-Sales 5-06-09 to present

Bass Pro Shop/Outdoor World Rancho Cucamonga, CA

Inventory Control 11-08 to present

Lowe’s Home Improvement Riverside, CA

Inventory Control 4-05 to 7-07

• Recovered approximately $1.2 million dollars after implementing new special order procedures

• Increased district quarterly audit scores 60 percent by training

department supervisors

• Coordinated with Loss Prevention Managers, to recover book

inventory monies

• Trained department supervisors on new special order procedures

• Trained key district personnel, on special order procedures

• Receiving department special order audits

• Trained sales associates on vendor and shipping schedules to

ensure customer satisfaction

• Increased high volume sales by individualized customer service

• Resolved customer service issues before progressing to District

level

• Managed 60 sales associates orders, resolving customer

complaints

Home Depot Orange / Riverside, CA

Inventory Control 12-95 to 04-05

• Twenty four months consecutively attained 100 percent in division on

quarterly audits.

• Shrink plan achieved and surpassed by 37 percent. Evaluate physical

and book inventory averaging $260,000.00 weekly

• Inventory control in 11 departments.

• Train vendors and associates on mobile ordering carts.

• Audit inventory management teams daily price changes.

• Perform quarterly audits in district stores, interpret and document

results, and relay information to store and district managers

• Train sales associates on Manager-Buyer clearance reports

• Recommend solutions to minimize Managers-Buyers clearance

reports and avoid loss of $100,00.00 worth of merchandise weekly

Human Resource Assistant

• New hire training and orientation

• Created streamlined training materials

• Propriety ethics instruction

• Performance and productivity improvement

• Continual education on current laws

• Performance reviews, diversity awareness, inclusion skills

• Microsoft Office proficiency

Computer Room and Vault Associate

• Train department supervisors on Manager-Buyer clearance reports

• Minimize L/P inaccuracies of $ 100,000. in book/physical inventory

monies

• Reconcile inventory adjustments data

Plumbing and Electrical Sales and Cashier

• Effectively communicate solutions for home improvement projects

resulting in average sales of $208, 00.00 per week.

• Manage 2,400 customers a month with sales averaging $ 55,000.00

per week

• Expedite sales transactions with basic knowledge of 11 departments.

• Introduce all credit programs to customers

Quincy’s Restaurant /Take 5 Lounge Anaheim, CA

02-89 to 01-99

• Manager

• Food and cocktail server

• Oyster bar chef

• Full service restaurant and banquet bartender

• Banquet server

Certification: ServSafe Food Protection Manager Certificate 03-08

Expires: 2013

Awards: 26 individual customer service awards for outstanding customer

service. Thrice awarded in 2003-2004, Operations Employee of the

Month, Riverside Home Depot

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