Customer Service Manager

**+ years in Manufacturing environment including *+ years in technical

analysis, support and process improvement. Excel at strategic planning,

Project Management, Inventory Control and implementation of Lean practice

methodologies and continuous improvement programs. Strategically and cost-

effectively use technologies to increase revenue flow, improve delivery

times and expand customer service levels.

E D U C A T I O N

T R A I N I N G

Bachelor of Science in Computer Science GARS SAP Education and Training 05-2001

05-2007 eSoleil Training (4 days) with SUN

Saint Augustine's College Raleigh, NC Microsystems 06-2007

Crystal Report Training (2 days) 02-2008

Front Line Leadership Training 08-2005

SOX Compliance Training in IT, Materials

and Finance

(2 days) 11-2008

Six Sigma Lean Training I,II & III( March

2008, February 2009, April 2010)

Diploma in Physics, Chemistry and

Mathematics 06-1998 to 06-2000

Al Muntazir Seminary School Dar es

Salaam, Tanzania

Electrical Engineering Coursework

01-1998 to 05-1998

Dar es Salaam Institute of Technology

Tanzania

Q U A L I F I C A T I O N H I G H L I G H T S

Information Technology Cost Analysis and Containment Inventory Management

Project & Program Management Lean Manufacturing Practices Client Relationship

Management

Production Schedule Management Oral and Written Communication Team Building and

Leadership

Research & Development Process Integration & Operations

Improvement Optimization

Purchasing & Strategic Quality Assurance Technical Writing

Planning

T E C H N I C A L E X P E R T I S E

Systems Hardware Testing, Troubleshooting, Repair and Upgrade of PC Desktops,

Laptops and Servers.

Operating Systems MS-DOS, Linux, Mac OS and OSX, Windows (95, 98, 2000/NT, XP,

Vista, Win 7)

Software Software Testing and Upgrading. Strong knowledge in ERP/MRP

Systems SAP, Baan, Oracle 9, 10 and 11, SharePoint, Proficient in

Microsoft Office 2000, 2003 and 2007 (Word, Excel, Access,

PowerPoint, FrontPage, Publisher, Visio), Lotus Notes, Datasweep,

eSoleil, Crystal Reports, Adobe Creative Suite 4 (InDesign,

Photoshop, Illustrator, Flash, Dreamweaver, Fireworks, Acrobat),

Internet Explorer, Firefox, Safari, Netscape Communicator

Networking Ethernet, Wi-Fi, TCP/IP, routers, hubs and switches, network

security, LAN, WAN, FDDI, ATM, token, CSMA/CA (LocalTalk)

Languages C, C++, Visual Basic, Java, HTML, XML, JSP, XHTML, PHP, SQL

P R O F E S S I O N A L E X P E R I E N C E

Inventory Control Manager Flextronics RTP, NC 05-2007 to Present

Manage Inventories of over $55 million annually which spread across 3

geographical regions (Americas, Europe and Asia Pacific).

. Improve Inventory turns by determining and coordinating targets for

all inventory types.

. Managing Inventory audits, cycle counts, physical wall-to-wall

inventories and shelf life audits.

. Maintains policies, procedures and control systems in accordance to

Company's compliance.

. Oversee continuing education and training for team members; have

trained over 60 employees, including 4 supervisors.

. Managing inventory integrity of company-owned, vendor-managed and

consigned inventories by auditing and cycle counting.

. Managing Excess, Obsolete and Buy Back Inventory to Reduce Cost,

Floor Space and Improve Cash Flow.

. Managing Production Planning and Purchasing Teams.

. Acting back up for Program Manager and managed several Kaizen

Projects on Process Improvement.

>

> Continued on next page

Key Accomplishments: -Improved Inventory Turns from 6% -8% quarterly

which reduced Inventory Levels and improved cash Flow.

-Improved Inventory Accuracy from 85% to 99.8% within 6 months and

consistently maintaining higher standards and Integrity of company

and customer Assets.

-Worked closely with system developer to refine and modify DataSweep, our

internal system data tracking tool. My recommendations directly led to

the improvement of inventory traceability, inventory integrity and

significant cost savings. Also advised customer's IT group on enhancing

their system of record (eSoleil) and on methods to improve their data

tracking.

Production Planner Flextronics Morrisville, NC 04-2005 to 05-2007

Led a team of 25+ operations personnel and directed department activities

to meet daily production goals. Worked closely with management, production

and other staff to achieve operation efficiency and execution excellence.

Used just-in-time (JIT) production, ABC strategies, the Kanban system and

ERP/MRP tools to maximize production yields, streamline production

schedules and increase revenue.

. Coordinated with buyers to ensure materials delivery; supported

production schedules based on forecasted customer needs.

. Developed and coordinated manufacturing schedules through Six Sigma

Lean concepts, which resulted in:

V Exceeding production requirements and inventory turn objectives

V Surpassing customer service goals

V Optimizing plant efficiency

. Acting back up for Program Manager and managed several Projects on

Process Improvement.

. Acting back up for Material Manager.

Key Accomplishments: Increased revenue from $11 million/year to over $17

million/year within 12months. Reduced inventory level from 15,000 units

to 9,000 units in just two months which significantly improved inventory

turns from 3%-6% per quarter.

Production Supervisor + Production Planner Solectron Global Services

Morrisville, NC 03-2004 to 03-2005

Effectively supervised a team of 65+ employees to design, implement and

manage IT projects for various internal departments. As Lead Supervisor

(2nd Shift), I handled SAP system failures with the help of IBM's 24-hour

customer support center.

Acted as Interim Production Planner for 6 months.

. Handled server failures and performed servers resets and patch updates

to ensure minimal interruptions during business-critical downloads.

. Provided team leadership and direction; conducted effective and

engaging staff training; performed employee evaluations.

. Cross-trained and assigned employees to various areas within the

organization, which resulted in:

V Maximizing production efficiency

V Surpassing output requirements

V Maintaining high standard of quality

Key Accomplishments: Improved production by 30% through purposeful project

management practices. Took the initiative to volunteer as IT support for

2nd shift (which had no IT support at the time).

IT Support IBM/Solectron Global Service Morrisville, NC 10-2000 to

03-2004

Managed onsite IT desktop support and operations. Led 10 technical support

personnel. Hardware asset management accountability for 600+ PCs.

. Coordinated the installation of information processing systems;

analyzed equipment and recommended upgrades and modifications.

. Analyzed moderately complex business problems and developed office

automation applications for end-users.

. Developed and documented technical requirements, policies and best

practices.

. Provided guidance, technical leadership and training for new and less-

experienced employees.

. Performed set-up, support and maintenance of standalone and networked

PCs, software, terminals and peripherals.

Key Accomplishments: Collaborated with IT group, system developers and

manufacturing and testing engineers to create and implement process

improvements, to ensure system stability and functionality of all new and

upgrade software and to analyze, diagnose and make recommendations for

computer hardware.

ISLEM ABDALLAH

1601 Amber Ridge Lane Apt. D Raleigh, NC 27607 919-***-****

*******@*****.***

ISLEM ABDALLAH 1601 Amber Ridge Lane Apt. D Raleigh, NC 27607 919-

971-4290 *******@*****.*** pg 2 of 2

Contact this candidate