Medical Assistant Customer Service

A NA GONZALEZ

**** * * ** **. Riverside, CA ***01

Phone: 951-***-**** cell/951-***-**** home

E-ma i l: *******@*****.***

S umma ry of Qua l ifications

• Over 15 years of experience as a front office medical assistant

• Experience with I C D-9 & CPT codes, EOB’s, authorizations

• Bi lingua l; speak, read, and wr ite f luently in Spanish

• Great customer service and telephone skil ls

• Computer l iterate

• Ten key by touch

• Type 45 wpm

P rofessional Background

P atient Accounts/El igibil ity Service Clerk 05/2009 to 08/2009

R iverside Co Regional Medical Center Moreno Val ley, CA

H eavy contact with patients in hospita l. Going to various hospita l wa rds to patient’s

bedside to obtain information for medi-cal appl ication. Completed appl ications and

assembled cha rt for social workers assigned to case. Assisted wa lk-in patients to complete

a ppl ication and other various forms.

F ront Office Medical Assistant/Bil ler 03 /2001 to 10/2008

Coastline Orthopaedic Associates Fountain Valley, CA

Supervision of front office assistant staff. Responsible for verifying, updating and

entering health insurance and patient demographics. Responsible for answering phones

a nd schedule appointments. Submit referr a ls to several medical groups for specialty

consults and di agnostic testing. Responsible for H MO aging reports. Analyzed EOB’s for

p roper reimbursement.

M edical Assistant 02/1999 to 03/2001

1

Resume: Ana Gonzalez

J ohn Jensen, M.D. Orange, CA

Answer telephones, and di rect calls to appropri ate staff. Schedule and confi rm patient

d iagnostic Appointments, surgeries and medical consultations. Greet visitors, ascerta in

p urpose of visit, and di rect them to appropriate staff. Operate office equipment such as

voice ma i l messaging systems, and use word processing, spreadsheet, and other software

a ppl ications to prepare reports, invoices, financia l statements, letters, case histories and

medical records. Complete insurance and other claim forms. I nterview patients to

complete documents, case histories, insurance forms, and intake sheets. Receive and route

messages and documents such as l aboratory results to appropri ate staff. Compile and

r ecord medical cha rts, reports, and correspondence, using typewriter or personal

computer. T r ansmit correspondence and medical records by mai l, e-mai l, o r fax. M a inta in

medical records, technical l ibra ry and correspondence fi les.

Referra l Coordinator 10/1997 to 02/1999

Pavil ion Family Physicians Orange, CA

Responsible for submitting a l l diagnostic and special ist referr a ls for a medical office of

seven physicians. Appeal denied referra ls and continuously contacting medical groups

u ntil resolved. Operate telephone switchboard to answer, screen and forwa rd calls,

p roviding information, tak ing messages and scheduling appointments. Receive payment

a nd record receipts for services. Perform administrative support tasks such as

p roofreading, transcribing handw r itten information. Hea r and resolve complaints from

customers and public. T r ansmit information or documents to customers, using computer,

m a i l or fax machine.

Medical Assistant 08/1994 to 09/1997

Ching G. Lee, M.D. Anaheim, CA

A nswer telephones and schedule appointments. Schedule and confi rm patient di agnostic

a ppointments surgeries and medical consultations. Complete insurance and other claim

forms. Assisted physicians with back office procedures. I nterview patients to complete

documents, case histories, and forms such as intake and insurance forms. Receive and

r oute messages and documents such as l aboratory results to appropri ate staff.

2

Resume: Ana Gonzalez

Education

Certified Medical Assistant - Bryman College 03/1993

Contact this candidate