Real Estate Manager

________________Tamara Hill__________________

***** ***** **** *** ( Humble, TX 77346 ( Contact: 254-***-****

( Email: ************@*****.***

Summary of Qualifications:

Administrative support professional experienced working in fast paced

environment demanding strong organizational, technical, and interpersonal

skills. Trustworthy, ethical and discreet but committed to superior

customer service. Highly successful with building relationships with

upper-level management, able to seize control of critical problem areas,

and delivering on customer commitments. Detail oriented and resourceful,

self motivated and performance driven to successfully complete a project.

Skills:

Microsoft (Word, Excel, Outlook, Power-point, etc); Type 55 wpm; Creative;

Ability to meet dead lines and multi-task; Assertive; Adaptable and a

leader

CAREER EXPERIENCE

G.R.A.C.E. Community Services, Houston, TX

Case Manager 08/2009 to Present

. Contract Position

. Performed technical support to the Director of Case Management and

assisted with assigning Tier levels.

. Maintained accurate records of all contacts and suspense records of

incomplete actions to insure timely follow-up till case closure.

. Worked long-term recovery cases after disasters, identified survivors'

needs and connect them to resources such as social services and local

community action groups.

. Facilitated intakes of families disaster case information and

documentation, maintained case records and referral cases.

. Provided assistance and information to the public, businesses, and

survivor families concerning the objectives, procedures and criteria

of the RISE Program.

. Maintained reference materials and a variety of files, logs, and

records required to document case management and program activities.

. Helped survivors to make an in-depth assessment of their disaster

related needs and identify any unmet urgent needs, referred them to

proper resources and assisted in the development of a recovery plan.

. Acted as an advocate on behalf of the client by researching, preparing

narratives, and gathering supporting documentations to insure funding

to help with repairs and/or household needs.

. Presented information to Director of Case Management at daily

briefings and maintained detailed records of these meetings.

Century 21-Team Wheatley/Texstar Properties, Harker Heights, TX

Realtor/Manager and Leasing Agent 06/2001 to 02/2009

. Acted as the primary back up to the Broker and Property Manager

. Typed correspondence letters, memorandums, answered incoming calls,

emails, scheduled appointments and made travel arrangements

. Assisted Military families w/ housing and unaccompanied personnel

housing, housing referrals, and furnished support w/ buying or selling

. Managed rental properties (background checks, implemented contracts,

collected rent, supervised contractors on repairs, and made daily

deposits)

. Processed work order request for vendors and contractors, ordered

supplies for various departments.

. Familiar with Housing laws; Avoided legal challenges by enforcing

regulations, implementing new procedures, and complying with legal

requirements to include enforcing eviction process

. Conducted onsite studies, visual surveys/inspected properties to

determine adequate value

Century 21-Team Wheatley, Copperas Cove, TX

Realtor/Office Coordinator 05/2001 to 02/2006

. Worked at both of the above locations

. Managed and trained 8 employees and 5 agents to effectively prospect

buyers, sellers, tenants and investors

. Maintained the day to day operations of the office by receiving

incoming calls and visitors, while identifying the degree of

importance and prioritizing issues.

. Responded to routine administrative emails, correspondences, typed

memos, maintained personnel files and evaluations.

. Organized and participated in all community events as a member of the

city chamber, volunteered with community projects and activities as my

agent's spokes person, wrote contracts, showed properties, conducted

open-houses, extensive writing of correspondence letters, built

customer data base, prepared marketing analysis, and attended

conferences and Realtor board meetings)

. Ascertained several exclusive contracts to find military personnel

housing

. Reviewed project reports, settlement statements and prepared

Net/estimated cost data.

. Knowledgeable of HUD, housing laws and requirements for occupancy.

Awards:

Quality Service Award (2004/2005/2006): National award presented annually

by Century 21 Real Estate Corporation to Realtors who receive a minimum

return rate of 25% on their post-transaction client satisfaction surveys

scoring at least 90% rating by clients

Masters Emerald (2003/2005/2006): Award to agent with minimum adjusted

gross commission of $123,000 or 40 award units within a calendar year

Masters Ruby (2004): Award to agent with minimum adjusted gross commission

of $92,,000 or 30 award units within a calendar year

Centurion Producer (2002): Award to associates that earn $175,000 with

minimum adjusted gross commission or 60 award units within a calendar year

EDUCATION/ VOLUNTEER

Active Volunteer in Community Schools, Literacy Program, Board member of

local Girls Mentor group (GOD Has Divas Too), and assist with local boys

group (Men to Men).

Currently enrolled to pursue education: Lone Star Community College;

Houston, TX August 2010

Austin Institute of Real Estate; Austin, Texas (Mandatory Continuous

Education Courses, MCE)

Status: renewal yearly (2001-2008)

Austin Community College; Austin, Texas (LCertificate: Residential Leasing

in March 2003)

Halls Institute of Real Estate; Harker Heights, Texas (Licensed Real Estate

Agent in March 2000)

Central Texas College; Killeen, Texas (6 semester hours in business)

University of Maryland; Munich, Germany (40 semester hours in business)

Alexander M. Patch American High School; Stuttgart, Germany (graduated with

honors)

References upon Request

Contact this candidate