Sales Management
Resume:
Leanne K. Burke
P.O. Box ****
Rancho Cucamonga, CA 91729
******.*****@*******.***
EDUCATION:
**** - **** ****** ** ***** Resource Management
Keller Graduate School of Management, Pomona, California
2009 Completed H&R Block’s Income Tax Course
2001 – 2005 Bachelor of Science Degree
University of Phoenix, Ontario, California
Major: Business Administration
SOFTWARE SKILLS:
Microsoft Access Microsoft Excel Microsoft Outlook
Microsoft PowerPoint Microsoft Word Lotus Notes
PROFESSIONAL EXPERIENCE:
2010 - 2010 H&R Block
Riverside, CA
Seasonal Tax Associate
• Demonstrate tax expertise to incoming clients while preparing their tax forms.
2004 – 2008 VERIZON BUSINESS
Bloomington, California
Specialist Regional Business Support
• Provide financial analysis, interpretation and communication of key issues and metrics to
members of the management team.
• Served as Point of Contact for HR/Compensation/Commissions function, taking lead in
routing documentation and ad hoc reports and upward referral of issues.
• Provide monthly revenue/forecast tracking reports to branch. Recognized in 2008 Total
Billed Revenue objective of $177m with an actual of $175m (99%).
• Investigate and troubleshoot issues in sales commissions/quotas. Recognized in 2008
Monthly Recurring Value objective of $4.3m with an actual of $5.3m (125%) and the 2008
Non-Recurring Value objective of $54m with an actual of $47m (87%).
• Analyze and organize sales data daily and informed 30+ team members each day, saving
each ~3 hours a day and allowed each organization insight on its teams’ productivity and
efficiency.
2000 – 2004 VERIZON, INC. (Merger of GTE and Bell Atlantic)
Ontario, California
Coordinator – Business Sales Support
• Provide oversight for quota relief and compensation payouts on all contracts, process
orders, corporate rewards, and long distance retention to compensation relief.
• Managed Business Customer (BuCu) Database.
• Performed database research to determine accuracy of territory assignments, sales code
assignments and family code assignments, reducing risk of missing assignments. Increased
accuracy rate of territory assignments by ~ 65%.
• Prepared credit hold reports and associated activity reports for sales meetings, sales
revenues objectives, and territory realignments in addition to other data requests.
GTE
1998 – 2000 Associate – Business Dispatch/Control Center
1997 – 1998 Acting Supervisor for Special Services/Administrative Group
1997 – 1998 Business Dispatch Control Specialist
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