Customer Service Manager

Margarita Arroyo

***** *** ******

Moreno Valley, CA 92551

951-***-**** ***********@***.***

OBJECTIVE:

I am an Administrative Support professional highly experienced working in

fast-paced environments demanding strong organizational, technical, and

interpersonal skills. I aspire to obtain an employment opportunity either

in an office administrative field or in a different area which I can learn

and acquire new skills and abilities to further enhance my individual

growth.

EMPLOYMENT HISTORY:

09/08/08 to 11/20/08, County of Riverside - Human Resources Clerk

. Prepared County Employee Transaction Forms which contained all vital

information for new hires, promotions, demotions, and status changes.

. Coordinated and prepared In-processing or orientation for new employee

hires either as a group or individual basis in which I informed employees

of County and departmental policies and procedures.

. Performed Live Scan criminal background fingerprinting for new hires and

processed paperwork resourcefully according to new hire applicants start

date.

. Scheduled physicals and retrieved results thus notified Hiring

Supervisors of key requirements outcome.

. Reviewed and processed benefit enrollment forms while assisting County

employees in identifying and comparing benefit options. Coordinated and

assisted with open enrollment for employee benefits. Successfully

interpreted and explained options of benefits and processed employee

applications.

. Provided to employees information regarding payroll, benefits, Worker's

Compensation, performance reviews and assisted them in completing the

various forms and also providing online support to employees.

. Coordinated and prepared interview schedules for supervisors by creating

professional letters and sending these to potential candidates explaining

eligibility. I notified supervisors of the applicants which responded

and then coordinating a date to meet for interviews.

. Prepared, maintained and organized personnel files by hard copy and

computer PeopleSoft program all while verifying for accuracy and

completeness. Then routing original documents to our central Human

Resources Department.

. Kept accurate tracking logs of employee promotions while notifying

supervisors and regional manager of upcoming promotions to ensure timely

processing.

01/02/05 to 08/28/08, Macadee Electrical Construction, Inc. - Executive

Assistant

. Successfully designed new employee orientation binders, which established

and facilitated all new employee hiring, screening, training,

terminations, benefits, health and safety programs.

. Created and composed and other useful materials in order to expedite new

employee hires. Created new hire binders which consisted of departmental

personnel forms and procedures to improve transitioning of employees to

comply with new personnel policies and regulations.

. Coordinated and managed the employment process. Reviewed and screened

employment applications, resumes, made referrals to hiring managers and

provided guidance and assistance in all aspects of the interview and

selection process. Interpreted employment benefits and other pertinent

material to new employee hire. Assisted employees in completing

necessary health/retirement benefits forms and then processing these to

the appropriate insurance carriers.

. Fully managed the administration of Workers' Compensation claims.

Reviewed all on the job injury claims and reports; performed initial case

set-up on all new files. Set up medical treatment, proceeded with follow

up care reports all while adhering to insurance company protocols.

. Assisted Operations Manager with payroll by keeping accurate employee

time records on a paper log and in computer log which were used to input

state mandated payroll summary.

. Implemented a valuable and effective Safety Program. Conducted monthly

meetings covering various health and safety issues, which proved to

reduce company injuries.

. As appropriate, I participated in the development of Macadee Electrical

Construction operating goals and objectives for the company; I

recommended, implemented, and administered methods and procedures to

enhance company operations.

. Coordinated and maintained DOT program for our company interstate

commercial vehicles. Sustained concise and accurate mileage logs and

documents for all the vehicles. Completed all permit, registration and

fees schedule renewals.

. Acted as a Liaison at City Public Works/Engineering meetings by obtaining

and discussing valuable upcoming project development. Picked up City

Project Bid Specifications and Plan Drawings, examined these thoroughly,

completed file folders, requested and followed up on project bid bond.

Accurately typed project proposal and delivered completed bid to City.

Attended pre-construction meetings if project was awarded. Prepared

other documents associated with the City Project Bid process.

. Provided a variety of administrative support and secretarial functions

for the company President, Vice President, and also the Corporate

Secretary/Operations Manager.

. Assisted with Accounts Payable/Receivable; Assisted and researched with

billing inquiries and conflicts.

. Completed data entry of employee information, company vehicle

maintenance, and employee benefit details. Organized logs, filing, and

record keeping systems, and ensured that all relevant departmental

records were complete, accurate, and up-to-date.

. Typed professional correspondence such as memos and letters to City

personnel, contractors, subcontractors, suppliers, etc.

08/2004 to 12/2004, TWR Framing (Venturi Staffing) - Estimating Assistant

. Responsible for sending out updated Home Builder Sequence lists which

listed current construction housing projects and its phase details.

. Entered in computer precise and consistent Housing Lot options according

to paperwork received from project managers, foreman, superintendents,

and builders. This step was very critical to the correct building of a

home which involved ordering the appropriate materials before the

construction process.

. Copied extensively, faxed, filed, and tracked sequence sheets throughout

the construction changes and processes. Always notified all proper

departments of the changes involved.

. Called lumber, truss, and other suppliers regarding prices quotes and

ordered building materials when a competitive price was obtained.

. Created Housing project file folders with extensive and correct paperwork

which served as the construction tool for foreman and project managers.

07/2001 to 07/2004, Visiting Nurse Association - File Clerk, Medical

Records Clerk, Data Entry II

. Efficiently examined incoming health documents, coding, numerically,

alphabetically. Then filing hard copy and maintaining electronic

records.

. Accountable for printing, verifying accuracy, and delivering monthly

financial reports to several departments.

. Completed, audited and corrected any mistakes discovered in the nurse

time sheet logs.

. Provided effective training for new employees by instructing them about

computer software systems, demonstrating completeness of forms, and

assisting them with printing monthly reports.

. Maintained medical records and health information in an organized manner

and evaluated these records for completeness and accuracy and delivering

complete reports to the Nurse Supervisor.

. Assembled patients' health information, making sure that patients'

initial medical charts were complete, that all forms were completed and

properly identified and authenticated, and that all necessary information

was in the computer.

. Compiled and maintained medical records of patients showing patient

condition and treatment.

. Reviewed medical records for completeness and accuracy and to abstract

and code clinical data using McKesson and/or Citrix computer software

systems.

. Regularly communicated professionally with physicians and other health

care professionals to clarify diagnoses or to obtain additional

information.

09/1998 to 06/2001, Check n' Go Financial - Customer Service

Representative

. Provided effective and professional customer service to payday loan

applicants by either obtaining required information over the telephone or

in person while explaining program guidelines, customer

questions/concerns, and contract rules and obligations.

. Analyzed and reviewed customer's application for credit history to

determine credit worthiness and qualifying loan amount.

. Ensured the Checked and audited existing customer accounts for clerical,

document, and applicant current updated information.

. Developed strategic Marketing program for business services, which

increased profit margin by 30%.

. Successfully with accounts payable and receivable by trouble shooting

past due customer accounts by providing strong collections.

. Maintained efficient day-to-day running of all business operations such

as opening business mail and distributing accordingly, making bank

deposits, maintaining a clean and organized business office.

EDUCATION:

Riverside Community College Graduated June 12, 2003 Associates in Science

with Distinction

Riverside Community College Graduated June 12, 2003 Associates in Arts

with Distinction

SKILLS PROFILE:

. Computer Expert - PeopleSoft, Microsoft Office, Word, Excel, PowerPoint,

Outlook, GroupWise, QuickBooks, McKesson, Citrix.

. Commissioned Notary Public of the State of California, County of San

Bernardino.

. I am bi-lingual in Spanish language.

Contact this candidate