Customer Service Sales

559-***-**** • **********@*****.***

Steve Morozov

**** *. ******** ***, ******, CA 93722•559-***-****•**********@*****.***

Steve Morozov

Objective

Seeking for an excellent opportunity to work in retail field with my great sales and customer service skills.

Experience

September 2008 to January 2009

Borders Books Lakewood, CA

Sales Associate

Cashier: I assisted customers with their purchases and orders.

Floor sales: I would help the customers on the floor find the books they wanted.

Stock/Cleanup: I would stock the shelves and clean the floor after store hours.

July 2006 to July 2008

Alorica Fresno, CA

Technical Support Rep

Computer tech support: I solved all my customers computer issues that arose, in networking, software,

virus and anything else that they needed help with.

Recognized for computer proficiencies and strong technical capacities; the ability to excel within fast

paced, demanding environments.

Provide quality service and consistently exceed customer expectations.

September 2003 to June 2004

Bath & Body Works Fresno, CA

Stock

Backroom stock: I received shipments, stocked and organized the backroom.

Floor stock: I stocked the main floor with product.

Floor Associate: I assisted customers with their purchases when not stocking.

January 2003 to August 2003

Rehired

IRS Fresno, CA

January 2004 to May 2004

Mail Clerk

Mail Clerk: I opened and sorted tax forms for the previous tax year. After this, they were bundled and

disbursed throughout different departments of the IRS.

559-***-**** • **********@*****.***

Steve Morozov

Education

May 2009 to Current

University of Phoenix Fresno, CA

B.S in Computer Networking Management

Computer, networking, management classes, HTML, SQL classes, Computer business classes.

April 2004 to May 2006 San Joaquin Valley College Fresno,

CA

Associates of Science in Computer Technology

• Computer networking, Helpdesk, Server 2003, Microsoft office, general

s tudies, Microsoft Office, A+ class.

R eferences

Adam Campos Personal/Professional 559-***-****

Steve Yperrea Professional/Mentor 559-***-****

Daniel Roberto Previous Supervisor 559-***-****

Mack Parker Previous Supervisor 559-***-****

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