Customer Service Data Entry

***** ********* *** ● Moreno Valley, Ca ***** ● Cell 760-***-****

**********@*****.***

Kathryn Holmes

Objective

Seeking a long-term position within a company where my experience will be further developed and utilized.

Summary

I am a dependable hard worker; self motivated quick learner and team orientated. Offering excellent skills in telephone techniques, 10-key by touch, Microsoft word, basics of excel, 45 wpm and general office knowledge with the ability to multitask. Interested in applying these skills in a customer service position where there is room for growth.

Skills, Strengths, and Abilities

1. Good communication skills

2. Computer literate

3. PowerPoint

4. Microsoft word

5. Excel

6. Trustworthy

7. Team player

8. Dependable

9. Organized

Professional Experience

July 2007 Present

Time Warner Cable

Palm Desert, CA

1. Answer Inbound Phone calls

2. Sales

3. Data Entry

4. Identify and Resolve customer issues

5. Billing Explanations

6. Customer Follow Up

7. Knowledge of CSG System

8. Process payments

9. Issue Credits

10. Technical Support

11. Busy/ Fast paste work environment

12. Knowledge of products and services for up selling

1. Successfully handled problem calls

2. Provided information to customers

3. Follow up calls

4. Open Mail and Filing

5. Answered incoming call on auto dialer

June 2006 January 2007

Target

Moreno Valley, CA

1. Assisted customer throughout store

2. Performed cashier responsibilities

3. Maintain a clean and organized work area

January 2004 February 2005

Star Crest

Perris, CA

1. Answered inbound calls

2. Contact customers with incomplete orders

3. Filing

4. Data entry

5. Mail distribution

Education

Canyon Springs High School - Moreno Valley, CA 2002-2005

Riverside Community College - Moreno Valley. CA 2005-2006

College of the Desert - Palm Desert, CA 2008-2009

University of Phoenix - Palm Desert, CA 2009-Present

References

References available upon request

Contact this candidate