Customer Service Quality Control

Cheryl Shields

***** * *******

Mayview, Mo *****

816-***-**** cell

816-***-**** home

***********@*****.***

Education GED completed 1985

Devry Institute Kansas City, Mo.

Electronics Technician Major

09/1992-06/1993

No degree

Past employment 07/07/1979- 07/07/2009 at&t Kansas City, Mo

Various jobs within at&t

1979/1980 Long distance operator Independence, Mo

Worked on keypad console to assist custom ers placing long distance calls. Speed was essential.

Performance was rated on volume

and time spent on each call.

1980/1986 Customer service rep Independence, Mo

Handled customer calls for service and billing

Input orders and information into system. Rated

on courtesy, accuracy, and sales.

1986/1995 Customer service tech Raytown, Mo

Installed and repaired customer telephone

lines. Rated on volume of service calls completed with no repeats, orders completed

accurately, and quality of work.

1995/1998 Network Technician Kansas City, Mo

Responsible for inputting information required

for software programs in switching environment

handling local and long distance calling. Worked

with vendors, communication companies,

and intercompany employees verifying software

input and hardware was correct and able to handle calls. Rated on accuracy, jobs

completed, and working efficiently

.

1998/2009 Communications Tech. Blue Springs, Mo

Install and repair customer lines, testing and turnup of circuits, and equipment in central

office environment. wiring and changing circuit packs in switch and transport equipment,

troubleshooting network equipment. Some data input required for correcting errors in

translations or verifying information is correct, and noting information in log of what was

done. Rated on speed of repair, number of tickets or orders completed, and what action

was taken for restoration.

07/07/2009 retired from at&t

US Census Office 3/15/10-08/20/10

Office clerk

Duties include inputting data into computer, sorting, filing, quality control.

Released due to no work. Operation ended.

Currently employed with a company called wyr I go out and install modems, routers, and

wiring in customer businesses.

Languages English

References Debra Hester 816-***-****, Lavonna Pfaff 816-***-****

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