Customer Service Quality Control

MARIA CORAZON S. MENDOZA

**** ***.** ***** ** Avenue 562-***-****

Long Beach, CA. 90810 ************@*****.***

PROFILE

Responsible and dedicated office professional with experience in heavy volume, fast paced working

environments. Skilled in problem solving and responsible to needs of clients, coworkers and management.

Cooperative team player who enjoys working with people. Poised, resourceful and adaptable to any office

environment. Superior communication and listening skills. Strong client focus, with detail oriented,

thorough and accurate talking and relaying information. Organizational ability to handle multiple priorities

and meet deadline schedules. Strong work ethic, with eagerness to learn and willingness to contribute

toward meeting a company’s goal.

CORE COMPETENCIES

• Customer Service/Satisfaction

• Wholesale/Retail Buying

• Inventory Control

• Account Retention and Maintenance

• Interdepartmental Coordination

• Multi Task Management

• New Account/Business Development

• Store Operations

• Verbal/Written Communication

• Bilingual English/Tagalog

• Team Collaboration

• Computer Literate

EMPLOYMENT HISTORY

QUALITY CONTROL CHECKER (November 2009 July 2010)

CaBi, Rancho Dominguez,CA.

A women’s apparel company.

Check on the quality of women’s clothing.

•

Making sure that the shipping of products are on time.

•

CUSTOMER SERVICE REPRESENTATIVE (April 2009 September 2009)

FLB Corporation, 860 E. Carson Street, Carson CA.

A retailer of Direct TV and a local concert producer.

• Respond to customer’squestions and complaints regarding installation.

• Does probation report on the status of their customers’ installation.

• Coordinate and dispatches installers regarding latest installation.

• Do credit check.

• Attend to routinely office works.

• Do rebate for customers.

• File Pertinent Records.

HOMEMAKER/CHILDCARE RESPONSIBILITIES (2006 2009)

STORE KEEPER/MANAGER (2000 2006)

Willie and Ed Convenience Store, Quezon City, Philippines

A family own retail store that sells foods, school and office supplies

• Sold variety of foods, canned goods, sodas, and school and office supplies.

• Managed the daily operation of the family own retail store.

• Prepared weekly and monthly reports.

• Ensured inventory was current and needs were met.

• Placed purchased orders for goods and other commodities.

CUSTOMER SERVICE OFFICER (1999 2000)

The Capital Insurance & Surety Co., Inc., Pasig City, Philippines

One of Philippines’ most established and reliable insurance companies.

• Responded to customer’s questions, queries and complaints.

• Developed and maintained corporate accounts.

• Negotiated and dealt with the company’s accreditation and/or accommodation

• Coordinated with all the branches and agencies regarding new products.

• Monitored and filed pertinent records handled by the CSO.

• Prepared correspondences.

• Conceptualized marketing strategies for effective product packaging.

• Attended to other routinely office work.

EDUCATION

UNIVERSITY OF THE EAST, Manila, Philippines 1999

Bachelor of Arts, Communication Arts

Honors and Activities:

• Dean’s List

• University of the East Scholar

• Quezon City Government Scholarship and Youth Development Scholar

REFERENCES

Available upon request.

Contact this candidate