Quality Assurance Project Manager
Resume:
Computer Skills and Certifications
*. Certification for Microsoft Dynamics AX 4.0 Financials and Trade &
Logistics
2. Microsoft Dynamics AX2009 implementation, configuration, and support for
Financials
Business Analysis for Microsoft Dynamics AX, Oracle Financials, Web SQL,
and .Net Applications
4. SQL Queries - Basic Skills
5. Oracle Financials 11i AP, AR, GL, FA and OM implementation.
6. Discoverer 4.1
7. Microsoft Project Professional 2003 and 2007
8. Database administration for SQL 6.5 and 7.0
9. Microsoft operating system support (Windows XP, Windows 2000, Windows NT
4.0, Windows 95)
10. Microsoft Office Product support
11. PC software and hardware installation, support, and maintenance
12. LAN administration (Novell and Windows)
13. HIPAA Associate from Health Insurers of America
14. Citrix Farm Administration
Professional Experience
Ellipse Solutions (contract position)
Asurion, Inc.
618 Grassmere Park Blvd
Nashville, TN.
Jan 2008 - Present
System Analyst
. Review, analyze and evaluate business systems and user needs
. Create requirement documents defining scope, objectives, business
requirements, functional requirements, usage scenarios, Conceptual
design, and Logical design.
. Provide System Analyst support for in-depth analysis of production issues
for business stakeholders and development team.
. Provide support during Quality Assurance testing, plan and conduct User
acceptance testing, and support for validation following production
deployment.
KBM Enterprises (contract position)
State of Tennessee Department of Children Services
5th and Deaderick Ave
Nashville, TN. 37207
July 2006 - December 2007
Business Analyst
. Advanced Support of Oracle Financials 11i
. Manage Oracle Functional Support
. Business process analysis to plan, design, and implement Custom Web based
applications
. Prepare detailed Business Requirement Documentation
. Responsible for project coordination and implementation for Oracle
Financials Custom application
. Prepare detail Unit and User Acceptance Detail Test Plans and Test
scripts
. Quality Assurance Testing
. Plan, design, develop and implement Oracle and Discoverer reports
PIC North America/Genus, PlC (Formerly Sygen, Inc.)
100 Bluegrass Commons Blvd
Hendersonville, TN. 37075
January 2005 - July 2006
Software Support Analyst
. Advanced Support of Oracle Financials 11i
. Manage Oracle Functional Support
. Prepare Business Requirement Documentation for Java based Applications
. Project Management for implementation of Java based Applications
. Document and perform external customer training for java based
application
. Quality Assurance Testing and documentation for java based applications
. Project coordination and implementation for Oracle Financials version
upgrade and platform migration from Unix to Linux
. Perform Oracle Financials Quality Assurance Testing
. Plan, design, develop and implement Oracle and Discoverer reports
Fiserv Health - TN (Formerly Willis Administrative Services)
1516 Murfreesboro Rd
Nashville, TN. 37217
800-***-**** (use Company id - 10165 and pin 063064)
September 1997 - January 2005
IT Project Manager
15. Integrated Voice Response and Automatic Call Distribution System
Coordination of project plan with vendor
Monitor timeframes for timely delivery of tasks
Installation, configuration, and on-going administration of
specialized ACD software
Develop, document, and conduct training of customer service
representatives
Perform system modifications and conduct system troubleshooting
16. Off-shore OCR Validation Team Implementation and Support
Developed project and training plan
Wrote all project implementation documentation, including user
training documentation
Conducted implemented, training, and initial monitoring of project at
Off-shore site (Mumbai, India)
Provide on-going support and management consultation upon return to
States
17. Document Management using OCR and Optical Imaging Retrieval Software
Implementation, training, and development of all technical
documentation for OCR hardware and software
Develop and document work flow processes
Analyze production results and utilize statistics to maximize through
put with the least amount of resources
Balancing of production an staffing requirements as volume mandates
Support Manager
18. Direct, establish, plan and implement policies and procedures to
support organization's 150 plus "PC's"
19. Deployment of PC's to end users
20. Install, maintain, and repair of PC hardware and software, including
but not limited to, all Microsoft operating systems and Office products.
21. Conduct support, maintenance, and repair of Windows NT, Windows 2000
and Microsoft Terminal Servers
22. Perform support, maintenance, repair, and upgrades for Optical Imaging
hardware and OCR scanning, recognition, and validation software.
23. Initiate basic database administration for SQL 6.5 and 7.0
LAN Support and Administration
24. Conduct day to day support, monitoring, and troubleshooting for LAN
25. Recommend, conduct and schedule all repairs for hardware and software
26. Provider user support for all LAN based applications
27. Install and configure workstations with Microsoft based operating
systems
28. Use familiarity with a variety of field concepts, practices, and
procedures to manage LAN; such as TCP/IP and IPX/SPX
29. Support all off-site personnel including "dial-up" networking
connectivity
30. Reliance on experience and judgment to plan and accomplish a variety of
complicated Tasks
31. Administration of Citrix Farm, publish applications, maintain print
drivers, profile set-up, troubleshoot end-user issues
Metro Medical Home Care Pharmacy
1900 Church Street
Nashville, TN. 37211
May 1996 - August 1997
Manager Information Systems
32. Plan, implement, and conduct system conversion
33. Perform on-going training, system administration, and maintenance for
specialize DME billing software
34. Administration of Novell 4.3 LAN
35. Support and upgrade of all pharmaceutical business systems
36. Set-up, implement, and conduct specialize inventory tracking for
multiple retail operations
37. Develop strategy for implementation for off-site branches to access
centralized systems
Health Care Providers, Inc.
Chesterfield, MO.
November 1991 - May 1996
Office Manager - branch office Newburgh, Indiana
38. Billing of durable medical equipment to Medicare, Medicaid and
commercial insurance carriers
39. Accounts receivable collections averaging 98% collection rate in 30
days or less
40. Administration of Novell 3.2 LAN
Foster Development
Newburgh, IN. 47630
March 1987 - November 1991
Leasing/Real Estate Sales Agent
41. Lease negotiation for commercial office space
42. Drafting and design of commercial office space
43. Home site sales
44. Legal document preparation for home site sales and lease agreements
45. Attend closings for home sites
Education
Aquinas College (9 credit hours)
Henderson Community College (31credit hours)
Henderson Senior High - Graduated May 1982
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