Customer Service Engineer

JAMES AUSTIN

**** ***** **

Plainwell, Mi *****

Home: 269-***-****

***********@***.***

*********@*****.***

OBJECTIVE

Seeking a full time position

SUMMARY OF QUALIFICATIONS

. 6 years of military experience as a Combat Engineer.

. Able to make difficult decisions and communicate effectively in

stressful situations.

. Computer literate with Microsoft Access, PowerPoint, Excel, Word, and

Database.

. Vast knowledge and experience with computer software and hardware.

. Ability to learn new procedures quickly, and adapt to a fast-changing

environment.

. Possess strong communication skills, proven leadership and excellent

interpersonal skills.

. Reliable and ready to accept a challenge.

EMPLOYMENT HISTORY

In home Technician

May 2008 - June 2010

Mr. Appliance

Kalamazoo, Mi

. Responsible for Tools and Vehicle

. Quality customer service

. Care and installation of parts and glass

Team Leader January 2002 -

February 2006

U.S Army, Ft. Bliss, TX

. Responsible for the training and supervision of 7 to 10 personnel.

. Wrote monthly evaluation reports for personnel.

. Responsible for the accountability, maintenance, and employment of

equipment valued in excess of $900,000.

. Directed the operation of wheeled and tracked vehicles.

. Placed explosives and cleared mine Fields to include the use of a mine

clearing line charge.

Line Cook April 2001 - November

2001

BayPoint Restaurant, Gun Lake, MI

. Prepared food and materials for meals.

. Ensured a clean and sanitized work area.

. Assisted the chef in meal preparation for costumer.

. Baked and prepared desserts.

. Stand alone cook for breakfast on Sunday brunch.

EDUCATION

. 13 Semester Hours, Technology and Help Desk Support, Rio Salado,

Tempe, AZ, 2006

. 24 Semester Hours, Computer and Electronic Engineering, Itt-Tech,

Wyoming, Mi, 2009

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