Engineer Network

DAWN C. SCHELL

***** ****** **, ********, ** ****5 951-***-****

Email: **********@*****.***

Summary

A combination of extensive experience in various environments, technical training, and

dedication has resulted in excellent qualifications in the Information Systems, integration,

and administration. Strong organizational and time management skills, multi-tasking,

capable of completing all projects and tasks within the given time specifications. Possess

strong interpersonal skills with the ability to explain complex theories and

procedures to others.

Key strengths include:

Leadership and training experience with the ability to successfully motivate and mentor

team members.

Work well under deadline or time constraints, effectively troubleshooting, and resolving

problems.

SERVICE SOLUTIONS – LOS ANGELES, CA 03/2003 TO 04/2008

NETWORK ENGINEER / Indep. Contractor

Independently provided technical support for home and small business clients, supporting

WIFI /internet connectivity, server maintenance, workstation upgrades along with

printers and peripherals.

Provide assistance with some POS systems including phone support.

MATRIX DIRECT– LA JOLLA, CA 05-2001 TO 7-2002

LEAD NETWORK ENGINEER

Supporting desktops with various Windows versions and servers.

Responsible for researching,testing and implement help desk application with trouble

ticket documentation. Responsible for providing after hours support .

Work closely as lead on small team ensuring all issues handled and documented in a

timely manner. Responsible for documenting all environment changes and providing

training to clients.

H.O. YOH COMPANY - CALABASAS, CA 11-1999 TO 06-2001

DATA TECH

Contracted as data tech providing on site technical support at Well Point Behavioral

Health (Blue Cross) for GTE Communications. Personally responsible for supporting

multiple sites with 200 + users/machines while meeting contracted SLA’s. .

Developing / implementing effective technical support procedures including inventory

changes, logging trouble tickets and printer services.

Completely responsible for LAN/WAN connectivity, server

maintenance/support, tape backups, Cisco router troubleshooting/connectivity and end

user support. Coordinating roll outs of new desktops and any unexpected support issues

as requested by client. Working with the Development team on local intranet project

enabling mental health client's records to be updated daily using web forms on SQL

Server.

ENTEX INFORMATION SERVICES - LA JOLLA, CA 12-1997 TO 08-1999

NETWORK ENGINEER

Successfully received 6 promotions based on performance and growth.

Volunteered to work with technology refresh team on client site with continuious change

requests and numerous problems. writing SOW, created lockdown workstation image to

meet the clients request, fixing issues with internally developed applications, technical

lead on 500+ workstation imaging/rollout.

Provided on site support based on contract agreements for several high profile accounts

including Pyxis Corp, HP, Golden Eagle and Enterprise Rental Car.

Supporting 30 – 1000 users, 10-30 servers, LAN/WAN connections, configuration and

troubleshooting, network integration and relocation Worked with internal sales team as

technical advisor during SBS sales efforts

.

Certifications

MCP; Microsoft NT 4.0 Server and Workstation

A+ Certified Technician

Intel Express Hub Certification

Hewlett Packard Net Server Technical Professional

Hewlett Packard Information Storage Professional

Multiple Compaq Certifications

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