Customer Service Engineer

M ICHAEL FERENZ

** ******* ** • Olmsted Township, Ohio 44138

440-***-**** • m *******@*****.***

PROFESSIONAL SYNOPSIS

An accomplished Technical Specialist with over 12 years experience in the IT field. Possess a

diversified technical background, using test equipment and Enterprise Systems Solutions.

Responsible for a 200 user enviorment including network and phone support. Proven ability to

implement technologies that decrease costs increase performance and positively affect the bottom

line.

PROFESSIONAL HISTORY

Systems Programmer

HUNTINGTON BANK

2000 - 2009

7 Administrator for an open systems SUN/STK ASM Tape system

8 Installed and maintained a Unisys Image Exchange system

9 Installed and maintain an Image System platform

10 Assisted in the orientation and training of new employees

11 Supported the Image Archive system, Installed system change notices, supported Purity CD

Rom Encryption application

12 Configured, Installed and supported a Unisys Hub and Spoke application

13 Configured, Installed, and Maintained Branch Image Capture Servers in remote locations

spanning multiple cities and states

14 Implemented and configured the Softcar ++ system

15 Responsible for the constant monitoring of the systems for Microsoft security patches and

installing them as needed

Senior Customer Service Engineer

U NISYS CORPORATION

1978 – 2000

16 Installed Unisys mainframes and associated peripherals

17 Performed routine maintenance and repairs to the computer equipment running Windows NT

thru Windows XP(Server and workstation)

18 Deployed and maintained other client equipment as needed

19 Provided timely response to customer complaints

20 Responsible for demonstrating computer equipment to clients

21 Assisted in the orientation,development and mentoring of new employees

22 Sr.Customer engineer that assigned personell to handle service calls

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