Maintenance Administrator
Resume:
Travis Cowan
Thomasville, AL 36784
Email: *************@*******.***
Objective: To seek gainful employment as a Network Administrator
or Help Desk Technician
Education: H.S. Graduate
Summary of Qualifications: I possess over 9 years of experience in
Network Administration and Help Desk Support. I possess extensive
experience in desktop installation and configuration, software testing,
hardware
repair and CAT5 cabling. I also have experience in network security,
maintenance,
configuration, and backup. Comprehensive knowledge and training in
installation and troubleshooting on Dell PCs and Microsoft Windows
products and repair of Xerox and HP printers. I also possess basic VTC and
A/V setup skills.
Sep 2008 - May 2009
Lockheed Martin
JCITA - Elkridge, MD
System Administrator
Serve as primary helpdesk support for customers
Through using Active Directory setup user accounts, access rights, and
privileges
Provide all maintenance and upgrades for customer PCs
Provide maintenance and troubleshooting for customer's printers and copiers
Installed and setup new PCs
Mar 2006 - Sep 2008
ManTech Int.
Dept. of Homeland Security, Information & Analysis Division - Washington,
D.C.
Network Engineer
Serves as primary helpdesk support for customers
Provide maintenance and upgrades for customer PCs
Provide maintenance and troubleshooting for customer's printers and copiers
Install and setup new PCs
Provides operation management for several network servers
Provides server builds and configurations
Provides server maintenance and updates
Served as primary remote access techincian for off site field agents
Served as primary techincal support for off site field agents
Sep 2005 - Mar 2006
Skillstorm Inc.
US Army Operation Activity, Info Management Office - Ft. Meade, MD
System Administrator
Served as primary helpdesk support for customers
Through using Active Directory setup user accounts, access rights, and
privileges
Provided all maintenance and upgrades for customer PCs
Provided maintenance and troubleshooting for customer's printers and
copiers
Setup and installed new PCs
Built and setup flyaway kits for deployable customers
Mar 2002 - Jul 2005
US Army
Command and Control Support Agency, User Support Center - Pentagon,
Washington, DC
Help Desk Technician
Log all trouble calls through Remedy Database
Provide client support by phone and desk side assistance
Responsible for client migration from Windows NT to Windows 2000
Responsible for client migration from Windows 2000 to Windows XP
Setup and test new client support software
Configure client desktop PCs for deployment
Worked with Active Directory to assist network administrators in daily
tasks
Setup and managed Citrix client accounts
Webmaster
Served as primary web administrator for both the internal and external
network
Upgraded and updated web pages through Microsoft FrontPage
Was responsible for keeping website information current and accurate on a
daily basis
Responsible for Web Servers maintenance and upgrades
End User Trainer
Served as alternate trainer for all new users of the Command and Control
Support Agency.
Ensured all new end users had proper knowledge of how to operate their
newly issued desktop or laptop and the software that was installed or
accompanied it.
Feb 2000- Mar 2002
US
Army
56th Signal Battalion, LAN Support Division - Fort Buchanan, PR
Help Desk Technician
Provided customer support through e-mail and phone calls
Assisted customers with daily operations performed with Microsoft
Windows Products
Configured client desktop PCs for deployment
Network Administrator
Performed network maintenance on all network equipment
Built several small LANs consisting of IBM laptops and Cisco Routers for
field environments and down range mission support
Ensured network security by performing weekly security tests and
upgrades
Network Administrator
Performed network maintenance on all network equipment
Built several small LANs consisting of IBM laptops and Cisco Routers for
field environments and down range mission support
Ensured network security by performing weekly security tests and
upgrades
Special Training: Information Systems Operator-Analyst Training Course (632
Hours), Ft Gordon, GA Jul 99-Oct99
Cisco Router Training Course (120 Hours) Ft Gordon, GA Dec00
Military Service: January 1998 to July 2005, Department of the Army.
Rank Held: Sergeant/E-5
MOS: 74B/25B
Contact this candidate