Travis Cowan

*** *********** **

Thomasville, AL 36784

334-***-****

Email: abjcgf@r.postjobfree.com

Objective: To seek gainful employment as a Network Administrator

or Help Desk Technician

Education: H.S. Graduate

Summary of Qualifications: I possess over 9 years of experience in

Network Administration and Help Desk Support. I possess extensive

experience in desktop installation and configuration, software testing,

hardware

repair and CAT5 cabling. I also have experience in network security,

maintenance,

configuration, and backup. Comprehensive knowledge and training in

installation and troubleshooting on Dell PCs and Microsoft Windows

products and repair of Xerox and HP printers. I also possess basic VTC and

A/V setup skills.

Sep 2008 - May 2009

Lockheed Martin

JCITA - Elkridge, MD

System Administrator

Serve as primary helpdesk support for customers

Through using Active Directory setup user accounts, access rights, and

privileges

Provide all maintenance and upgrades for customer PCs

Provide maintenance and troubleshooting for customer's printers and copiers

Installed and setup new PCs

Mar 2006 - Sep 2008

ManTech Int.

Dept. of Homeland Security, Information & Analysis Division - Washington,

D.C.

Network Engineer

Serves as primary helpdesk support for customers

Provide maintenance and upgrades for customer PCs

Provide maintenance and troubleshooting for customer's printers and copiers

Install and setup new PCs

Provides operation management for several network servers

Provides server builds and configurations

Provides server maintenance and updates

Served as primary remote access techincian for off site field agents

Served as primary techincal support for off site field agents

Sep 2005 - Mar 2006

Skillstorm Inc.

US Army Operation Activity, Info Management Office - Ft. Meade, MD

System Administrator

Served as primary helpdesk support for customers

Through using Active Directory setup user accounts, access rights, and

privileges

Provided all maintenance and upgrades for customer PCs

Provided maintenance and troubleshooting for customer's printers and

copiers

Setup and installed new PCs

Built and setup flyaway kits for deployable customers

Mar 2002 - Jul 2005

US Army

Command and Control Support Agency, User Support Center - Pentagon,

Washington, DC

Help Desk Technician

Log all trouble calls through Remedy Database

Provide client support by phone and desk side assistance

Responsible for client migration from Windows NT to Windows 2000

Responsible for client migration from Windows 2000 to Windows XP

Setup and test new client support software

Configure client desktop PCs for deployment

Worked with Active Directory to assist network administrators in daily

tasks

Setup and managed Citrix client accounts

Webmaster

Served as primary web administrator for both the internal and external

network

Upgraded and updated web pages through Microsoft FrontPage

Was responsible for keeping website information current and accurate on a

daily basis

Responsible for Web Servers maintenance and upgrades

End User Trainer

Served as alternate trainer for all new users of the Command and Control

Support Agency.

Ensured all new end users had proper knowledge of how to operate their

newly issued desktop or laptop and the software that was installed or

accompanied it.

Feb 2000- Mar 2002

US

Army

56th Signal Battalion, LAN Support Division - Fort Buchanan, PR

Help Desk Technician

Provided customer support through e-mail and phone calls

Assisted customers with daily operations performed with Microsoft

Windows Products

Configured client desktop PCs for deployment

Network Administrator

Performed network maintenance on all network equipment

Built several small LANs consisting of IBM laptops and Cisco Routers for

field environments and down range mission support

Ensured network security by performing weekly security tests and

upgrades

Network Administrator

Performed network maintenance on all network equipment

Built several small LANs consisting of IBM laptops and Cisco Routers for

field environments and down range mission support

Ensured network security by performing weekly security tests and

upgrades

Special Training: Information Systems Operator-Analyst Training Course (632

Hours), Ft Gordon, GA Jul 99-Oct99

Cisco Router Training Course (120 Hours) Ft Gordon, GA Dec00

Military Service: January 1998 to July 2005, Department of the Army.

Rank Held: Sergeant/E-5

MOS: 74B/25B

Contact this candidate