Customer Service Manager

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Gregory Williams

**** *. **** ******, **** #206

Long Beach, CA 90807 • Home 562-***-**** • Cell 562-***-****

OBJECT IVE To obtain long term employment with a successful company where I can expand my

k nowledge and talents as well as to help the company fur ther succeed.

profile PROFESSIONAL RF TECHNICIAN WITH SIX YEARS OF WIRELESS

COMMUN ICATIONS EXPERIENCE.

Education National Institute of Technology, Long Beach, CA 2002 – 2004

Digital Telecommunications Technician Diploma

Certifications include:

• Cisco Network Association

• Nortel Norstar Plus

• Nortel Meridian 1

• Hertz Boom Supported Elevating Platform

• C.P.R.

Robert A. Mi l likan H igh School, Long Beach, CA – Diploma

Experience Assistant Manager 08/08 – Present

Starving Students Moving Co. Gardena, CA

Office Management included contributing to running the South Bay and

O range County branches. Started as a helper then advanced to a driver.

Opened and closed the warehouses daily. Made schedules and managed a

crew of 6 – 12 people at a time.

Foreman 06/07 – 06/08

Pinnacle Telecommunications Brea, CA

Built new wireless cell sites for T Mobile. Troubleshooting problems on existing AT&T

cell sites. Retrieve permits for new builds, also handling inspections on cell sites. Sweep

test transmission on coax lines with Anritsu sweep tester.

Wireless Telecommunications Engineering 2/07 – 6/07

J.D. Brandeis Company Trabuco Canyon, CA

Audit sites of communication towers. Walk the sites, ensuring quality of equipment. Gather

information on a laptop computer and send to headquarters. Take digital photos of all

equipment including cabinets, coaxial cable, towers, and antennas.

Lead RF Technician 12/05 – 2/07

WFT Communications/Construction Lakewood, CA

Supervised a crew of four. Built sites from the ground up. Laid out cement and concrete.

Dropped poles in ground. Mounted antennas and hooked up tower mounted amplifiers

(TMAs). Ran all coaxial lines. Ground everything. Tested potency of connections. Sweep

test. Performed modifications and trouble tickets.

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Construction Manager 3/01 – 9/02

Bluetooth Communications Los Angeles, CA

Supervised three crews of three to four people per crew. Assigned jobs to crew members.

Provided materials to the crews. As supervisor, was the main decision maker. Jobs included

Network Computer, Radio/Frequency connectors, service loops, construction, and crew

leader. Also performed RF Technician duties.

OTHER

EMPLOYMENT Eyeglass Dispenser 04/00 – 03/01

U.S. Visions Torrance, CA

Supervised three employees. Dispensed contact lenses and frames. Insurance billing.

Eyeglass Dispenser 12/98 – 01/00

Family Medical Group Los Angeles, CA

Prepared charts for patients and provided excellent customer service.

SKILLS • Provide service for carriers including Cingular, T Mobile, Sprint, Nextel and

Metro PCS

• Excel in Anritsu sweep testing

• Specialize in all varieties of antennas

• Vast knowledge of all types and sizes of coaxial lines

• Work well with diverse groups of people

• Quick learner & Self starter with excellent problem solving skills

• Constantly strive to cut costs; one example is I created a cable tray by modifying a straight

piece of aluminum and bending it to specification. This enabled the company to save

money by not having to use additional material.

REFERENCES Available upon request.

Contact this candidate