Years Experience Manager

Gwendolyn L. Holland 330-***-****

*** ******** *****

*************@*****.*** Akron, Ohio 44320

Objective

To obtain a supervisor or manager position where abilities and experience

are utilized..

Summary

Five years experience as a supervisor

Two years experience in design and development of manuals

Competencies and Qualities

Leadership skills Strong oral/written skills Strong organizational

skills

Created manuals Punctual Dependable

Adaptability Persevering Highly motivated

Various office equipment Multi-task coordination Problem solving

Experience

Borders Books & Music

Fairlawn, Ohio

Bookseller

1994 - 2010

Assist in the procurement and promotion of authors for book signings

Assist customers with book, music, and video selections

Stock and maintain inventory for assigned sections

Process customer transactions and special orders

Superior Staffing - Akron, Ohio 1993 -

1994

Temporaries, Inc. - Washington, D.C. 1986 -

1993

Receptionist / Accounting Clerk

Answered multi-line telephone switchboard

Processed mailings, faxes, and special deliveries

Assisted accounting department with postings

Prepared payroll calculations and paperwork

Coordinated luncheons and made travel arrangements

National Capital YMCA

Washington, D.C,

Business Office Supervisor

1981 - 1985

Reduced delinquent dues deficit from $45,000 to $14,000

Planned workplace layout and reorganized department

Created department operational manual

Hired, trained, evaluated, and supervised staff of six

Education

Howard University School of Business & Public Administration - Washington, D.C.

B.B.A., Management

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