Customer Service Sales

Thomas Remington

*** ********** ***** . ****** *****, Florida 32174 . 386-***-**** .

**************@***.***

Retail Management

Goal-oriented, dynamic business professional with

diverse experience in all areas of the retail industry.

Offering the following select qualifications

. Over 15 years of experience working in diverse retail sales and

customer service environments

. Maintain excellent customer service skills and a proven record as a

top sales performer

. Skilled in areas of merchandising, inventory control, and cashier

management

. Hardworking, energetic, and reliable; recognized for assuming

additional responsibilities

. Excellent problem solver with strong sales analysis and reporting

skills

Professional Experience

Family Life Center, Palm Coast, FL

Assistant Manager, Affordable Treasures Resale Store

June 2010 - Oct 2010

Key Achievements:

. Assisted with initial store configuration consisting of merchandising,

stocking inventory, and setting up fixtures

. Managed daily operations such as opening/closing store, cashiering, and

bank deposits

. Trained new associates related to cashiering, stocking, and processing

merchandise

. Processed and priced merchandise and handled donation forms

Big Lots, Port Orange, FL

Assistant Manager, Merchandising

May 2000 - June 2009

Key Achievements:

. Assisted with initial store configuration consisting of merchandising,

stocking inventory, planograms, and setting up fixtures

. Trained and recruited sales associates related to cashiering, stocking,

and recovery

. Managed cashiering activities in areas of purchasing, returns, exchanges

and bank deposits

. Provided professional customer service, which resulted in a solid

customer base

. Assisted in implementation of loss prevention program which reduced

overall shrinkage year over year

. Achieved top store status in Northeastern Florida in Sales

Wal-Mart, Ormond Beach, FL

Zone / Department Manager

June 1994 - May 2000

Key Achievements:

. Achieved top sales for sporting goods, paint, and the hardware

department

. Developed innovative techniques in the area of modular resets, which

increased department sales

. Ordered and maintained department inventory to its maximum level

. ?aintained low level of shrinkage within all responsible departments

. Performed background checks related to firearm purchases and issued

fishing permits

Other Experience

. Front end / Cashiering

. Reconciling cashier balances

( Freight Processing

( Ordering Inventory

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