Customer Service High School

Daniel G. Torres

*** ******* ******

Los Angeles, CA 90022

Phone: 323-***-****

Cellular: 323-***-****

E-mail: **********@*****.***

Summary

Solid background in customer service and data processing. Over three years

experience in banking and two years experience in market research.

Objective

To obtain a stable position within a progressive company, that offers a

high level of challenge, responsibility, and the opportunity for continued

career growth.

Skills And Training

Bilingual Spanish and English Microsoft Excel

Typing 45 WPM Microsoft PowerPoint

Customer Service Manual and computerized accounting

Microsoft Word QuickBooks and Peachtree

Microsoft Access Ten-key by touch

Experience

United States Census Bureau, Commerce, CA

04/10 to 06/10

Field Enumerator

Provided with census maps and forms, worked in different field districts to

locate housing units to conduct face-to-face interviews with respondents in

a variety of residence types, asking questions and recording responses on

paper questionaires.

Ford Graphics, Los Angeles, CA 2/04 to

12/08

File Clerk; Delivery Driver

Data entry, entering incoming invoices. Setup online jobs for production

runs. Completed billing on invoices; price quotes, processed cash or

credit sales. Provided excellent customer service, answering telephones and

using online utilities. I also performed as a delivery driver.

Metro One Telecommunications, Irwindale, CA 12/00 to

3/03

Directory Assistance Operator

Answered client's questions while providing excellent customer service in a

high volume call center. Answered incoming cellular calls for directory

assistance, reviewed telephone numbers and mapquest directions utilizing

Windows and scheduled restaurant reservations online.

Sempra Energy/Gas Company, Los Angeles, CA

11/98 to 10/00

Gas Company Meter Reader

Meter reader with an assigned pickup truck and routes, inspecting and

recording gas meters with a hand held computer device. I excelled in my

position and was given extra routes to complete. Performed in all types of

weather and answered questions from customers in the field.

Education

Larson Training Center; Accounting/Microsoft Certificate

Compton College; Information Technology Certificate

American Business Institute; Automated Accounting

Ontario High School, Ontario, California; Diploma

Contact this candidate