Customer Service High School

Customer Service & Support

Key Skills:

• Award-Winning Customer Service Call Center Operations

• Troubleshooting/ Problem Solving Technical/ User Support

• Up-Selling/ Skills Support Complaint Handling

• Customer Order Fulfillment Reports & Documentation

Professional Experience:

Accent Marketing Service- Customer Service Rep.-2007

Lowe’s Home Improvement-Customer Service Associate-2005-06

Wal-Mart Supercenter-CSA/Overnight Associate-2004-05

Oaklawn Jockey Club-Maintenance-2009

Performance Review Excerpts:

Several Certificates on Outstanding Customer Service were awarded to Wallace Rimson in recognition of

valuable contribution. Wow Awards was also awarded to Wallace for going above and beyond to provide

excellent customer service. Quote by value customer “Wallace was very considerate patient when he was

adding my credit card to my account.” Genuine Leadership Award was also awarded to Wallace for

staying attentive to his customers needs, providing the best customer service while making each customer

feels like a treasured friend of Boost Mobile (Accent Marketing Service). I am able to type forty-two

wpm.

Education:

High School Diploma (Hot Springs High School) An Overall GPA oF 3.6 & currently in college for

Business Management with a current GPA of 3.429

Mission Statement:

Strive to exceed customer/ employer expectations by delivering second-to- none service. Maintain

customer centricity in initiatives and interactions always putting the customer first.

Contact Info:

Address: 8005 South Bishop Street Chicago, IL 60620, Home Phone: 773-***-****

Email address: *******@*******.***.*** or *************@*****.***

W allace

Rimson

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