Customer Service Manager

Bernie Humes

**** ***** *** ****, ***** Utah ****0

801-***-**** ( 801-***-**** ( *********@***.***

MANAGEMENT

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Dedicated professional with 20+ years of progressive supervisory experience

Result oriented individual with proven record of accomplishments and

consistent contributions that increase efficiency and control costs through

expertise in:

( Team Building & Leadership ( Training Management

( Production Planning & Scheduling ( Client Management

( Quality Control Management ( Troubleshooting

( Safety & Compliance ( Welding

PROFESSIONAL EXPERIENCE

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LIFE*LINK HOT LINE TOOL REPAIR, LLC, Sandy, UT

Repairing hot line and other related tools for lineman for various utility

companies.

Owner/Operator

Oversee all aspects of day to day operations including the repair and

refinishing

of all tools as well as customer service and support.

PAGE INDUSTRIAL SUPPLY, West Valley City, UT

Supplier of specialty fasteners, nuts and bolts to construction and various

other entities.

Shop Manager

Oversaw specialty fastener shop and employees including reading specs

to insure

product is bent and threaded to customer specifications. Set up

machines with

correct dies for threading, and repair as necessary. Handle day to

day operations,

manage raw material, customer service issues, establish production

schedule,

monitor control issues, routing drivers, vehicle and facility

maintenance as needed.

Also responsible for safety, and perform other duties as assigned.

BENSON BOLT, American Fork, UT

Supplier of specialty fasteners, nuts and bolts to construction and various

other companies.

Shop Manager

Same as Page Industrial. Also provided training to employees and

ensure safe

productive work to optimize production.

PETERSON FILTERS, Salt Lake City, UT

Supplier of disc filters and other items for the coal industry.

Shop Manager

Managed shop making disc filters for the coal industry. Coordinated

with sales

personnel with regard to customer orders, routings, specifications,

pricing, shipping,

etc. to ensure high quality products consistent with profit goals and

objectives.

worked with foundries and machine shops to ensure that parts were

correct and

shipped in a timely manner. Also assisted in opening additional

company branches

in several locations.

AMSCO GLASS, Salt Lake City, UT

Manufacturer of windows.

Shop Manager

Coordinated production line for manufacturing of windows, including

cutting of raw

material to spec, punching and assembly.

ACHIEVEMENTS

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Increased production by more than 15%, eliciting positive feedback

from customers.

Established, and nurtured customer base by understanding customer

satisfaction and when necessary "put out fires" immediately to rebuild

clients confidence and loyalty.

Maintained excellent reputation through interpersonal skills, hard

work, and word-of-mouth.

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