Customer Service High School
Resume:
Christine M. Osborne
***** * **** ****** ** N, Independence, MO 64056
*********@*******.***
Experienced professional with a successful career in customer service, business
•
Profile Summary
operations, finance and administration.
1. Excel at interfacing with others at all levels to ensure organizational goals are
attained.
2. Possess excellent interpersonal, analytical, and organizational skills.
3. Excel within highly competitive environments where leadership skills are the
keys to success.
4. Organized, detail oriented and great at multi tasking and problem solving
5. Effective team member as well as ability to work individually with little to no
supervision
6. Reliable, loyal, dependable employee who believes in providing excellent
customer service
Employment History COMCAST, Independence, MO 5/90 7/10
Forecasting & Analysis Rep II
1. Business operations position responsible for database
maintenance, billing system accuracy and customer
satisfaction.
2. Create service codes for new products as well as promotional
rates for existing services.
3. Accept monies collected daily by contractor groups, balance
monies to system after processing payments and prepare daily
deposits.
4. Served as customer service liaison between local system and 3rd
party call centers to ensure optimal customer service and
system performance.
5. Verify customer work orders to billing system for accuracy and
make necessary adjustments as needed.
6. Maintain billing system database by working various system
reports
Customer Service Supervisor / Administrative Supervisor
7. Supervise team of 12 15 customer service representatives,
including payment center representatives, monitor
performance, provide coaching as needed,
8. Verify daily payment batches, balance money drawers, prepare
daily money deposits, process customer payments.
9. Handle escalated customers and resolved issues to provide
optimal customer experiences
10. Figure monthly incentives for customer service representatives
based on sales, upgrades and customer retention
C ustomer Service Representative/Payment Center Lobby
1. Perform face to face customer service including accepting
money from customers and processing payments, exchange
faulty equipment, sell cable/internet/phone service to new and
existing customers.
2. Maintain accurate cash drawer and payment batches.
3. Process customer adjustments due to billing errors or service
problems
4. Answer incoming customer calls relating to sales, billing and
service issues and perform over the phone troubleshooting
High School Diploma 1988
Education
Fort Osage High School, Independence, MO
References Available upon request
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