Customer Service Manager

Michael Turner

**** ***** **** * Terrell, TX ****0 * **********@*****.*** * 214-***-****

Objective: To obtain a position to utilize my training and experience in management, and front-

line interaction with customers both internal and external.

Licenses: State of Texas Licenses:

Structural Pest Control Service (SPCS) License Number 13164

Commercial Pesticide Applicator (TDA) License Number 0309874

Training: Best Application Practices: including application techniques, customer service, conflict resolution,

management, recruiting, profit & loss, inventory and fleet management.

Experience:

Scotts Lawn Service: June 2002 - August 2010

Service Manager, Carrollton, TX, January 2010 – August 2010

Manage daily routes, dispatching and services of up to 25 territory service representatives

Develop Pest Control Division to build additional customer base for interior and exterior

perimeter pest control

Safety Training including facility annual HAZMAT training

Process and maintain chemical orders and inventory

Manage fleet inventory and maintenance of up to 25 rotating vehicles

Forecast, calculate and prepare payroll or production department

Warehouse organization and maintenance for compliance with EHS standards

Shipping and Receiving of facility products, not limited to chemicals, direct mail, office

products, and all necessary supplies for daily operations.

Branch Manager, Arlington, TX, April 2005 – December 2009

Manage and maintain 6000 plus customers, highest growth of the D/FW Metroplex

Manage Service Manager, Sales Manager, Territory Service Representatives (up to 20) and

Administrative Staff

Create and execute Fiscal Budget and Calendar Year Performances

Regional Best Applications Practices Facilitator providing education of chemical applications

and customer service techniques

Forecast, calculate and prepare payroll for all departments

Process and maintain chemical orders and inventory

Manage fleet inventory and maintenance of up to 20 rotating vehicles

Recruit, hire and train all Territory Service Representatives

Warehouse organization and maintenance to comply with EHS standards

Shipping and Receiving of facility products, not limited to chemicals, direct mail, office

products, and all necessary supplies for daily operations.

Service Manager, Carrollton, TX June 2002- April 2005

(See job description as stated above)

Michael Turner

8220 Karen Lane * Terrell, TX 75160 * **********@*****.*** * 214-***-****

Centex Home Team Lawn Care: June 2001 – June 2002

Technician, Carrollton, TX

Maintain up to 800 customers for Lawn, Tree and Shrub services

Exceed all daily service, revenue, performance, customer retention and satisfaction goals

Train new employees on service techniques, expectations of company and customer care

Schedule and organize daily route for efficient execution of service.

Contract Labor: August 2000-June 2001

Tile Masonry, Highland Park

Develop tile masonry skills of cutting, polishing, shaping, grouting, sealant work in installation

of various marble and ceramic tiles.

TruGreen ChemLawn: February 1998- August 2000

Technician, Dallas, TX

Maintain 800-1200 seasonal customers for Lawn services.

Exceeded all daily service, revenue, performance, customer retention and satisfaction goals

Trained new employees on service techniques, expectations of company and customer care

Schedule and organize daily route for efficient execution of service.

References Available Upon Request

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