Customer Service Representative
Resume:
Sheri Palacios
Tucson, Arizona 85741
abjc0a@r.postjobfree.com
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OBJECTIVE
An energetic professional seeking a challenging position, utilizing
abilities developed through my experience, with the opportunity for
professional growth.
PROFESSIONAL EXPERIENCE
Wells Fargo & Company
Central Loan Approval Office, Las Vegas, NV, June 2008 - Present
Decentralized Loan Document Specialist 3 (Tucson, AZ)
. Processed Initial Fax, sent to Underwriter for initial decision.
. Title and appraisal review.
. Clear other stipulations set by underwriting.
. Imported documents received, entered information into LIS and AOW.
. Processed final documents to have the deal approved, sent deal to
Underwriter for final approval.
. Communication with Manager's, customers and other businesses as needed
to complete application.
. Worked directly with management to ensure program success.
Lead Processor / Loan Processor 2, (2006-2008)
. Performed duties specifically related to the processing of real estate
loans, from point of application, and approval through closing,
including completion of files and title work.
. Performed pre-closing tasks such as ordering appraisals, reviewing
title work, and other documentation that was submitted to
underwriting.
. Reviewed closing documents for accuracy, performs post-closing tasks
and submitted filed mortgage and title documentation.
. Served as Point of contact with Central Loan Approval Office and
Branch Managers during loan process.
Loan Processor, (2003 - 2006)
. Obtained and prepared loan documents, appraisals, etc., to complete
loan files, verifies for accuracy and completeness, packaged loan
files after closing.
. Handled incoming phone calls at the store, ordered supplies, processed
paid out, charge offs, and turndown loans
. Operated cash drawer, prepared bank deposits, paid store bills and
handled petty cash.
Customer Service Representative/Account Service Representative, (2002-2003)
. Front end clerical office management and payment processing, prepared
bank deposits, paid store bills and handled petty cash.
Performance History
. 5 Rating on MPP 2006, 2007, 2009
. 4 Rating on MPP 2002, 2003, 2004, 2005, 2008, 2010
Accomplishments
. 2006, 2007, and 2008 Green Compliance Rating
2005 and 2008 President Club Winner
Robbins Chiropractic Center
Receptionist, Tucson, Arizona (2001-2002)
. Managed front desk, multi phone lines, and scheduled appointments.
Target
Cashier Supervisor, Department Floor Supervisor, Jewelry Supervisor,
Tucson, Arizona (1996-2001)
. Managed front lanes, Customer Service Desk, Cash Office, and Food Avenue
. Supervised, hired, evaluated, scheduled and trained staff of thirty team
members. Analyzed and prepared daily reports of productivity levels of
cashiers, service desk, and Food Avenue.
. Insured departmental stock levels and appearance was customer ready.
Communicated with management and staff on departmental operations and
goals.
Zips Music and Video
Sales Clerk, Tucson, Arizona (1990-1993)
. Customer Service, opened new accounts, managed a cash register, and daily
bank deposits.
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