Manager Years Experience

Proven professional seeking a position as a Client Support management

position with a company needing a reliable, high-energy employee with

demonstrated ability in personnel management in a technical environment and

PC /Software support.

CAREER SUMMARY:

Completed a successful 20-year plus career in the United States Navy where

I was recognized as a highly skilled Instructor, Supervisory LAN

Administrator, and IT Technician. Previously held Top Secret Clearance. I

currently work as an IT Field Analyst in the Satellite industry providing

Software and hardware support to over 2500 company employees and our

customers.

CAREER HISTORY AND ACCOMPLISHMENTS:

LCPO Fire Control Technician/LAN Administrator, U. S. Navy, 03-1983 to 08-

2004

o Coordinate maintenance of ship's LAN as well as the ship's Shift

Operation Management Systems Network.

o Proficient and knowledgeable in a variety of operating systems including

Windows 98, NT 4.0, Windows XP Professional and Windows 2000.

o Train personnel on proper maintenance and repair of mission essential

equipment.

o Successfully manage an undermanned division responsible for repairs, back-

ups, and implementation of software upgrades for over 40 workstations

o 6 years experience as a Navy Instructor in a classroom and trainer

simulator environment.

o 10+ years experience as a Manager. Attained the rank of Chief Petty

Officer.

IT Field Analyst, Space Systems Loral, Palo Alto, CA 08-2005 to present

o Perform remote desktop trouble shooting and software installations.

o Assist users with software usage issues.

o 5+ years Help desk experience. Handle calls from over 2500 users and

customers.

o Assist users with VPN issues and PDA configurations.

o Working knowledge of Remedy trouble ticketing and Flexsys applications.

o Re- imaged systems using Norton Ghost

o Provide support for Windows 2000/XP Professional/ Vista

o Adept at configuring Smart Phone/ PDAs for company email exchange server.

AREAS OF EXPERTISE:

Leadership Customer/ User relations Software troubleshooting

Training Troubleshooting Remote desktop

Microsoft XP Remedy ticketing VPN applications

Application

Aventail VPN Electromechanical Smart Phone

Devices Configuration

Active Directory PC Diagnostics Remote Software

Installations

Remote Desktop Manager/LAN Instructor.

Administrator

EDUCATION AND TRAINING:

Microsoft Certified Professional Windows 2000

AA in Applied Science and Electronics - Wayland Baptist University

Journeyman Electronic Mechanic Certification through U. S. Department of

Labor

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