Customer Service Manager

Heather Dillon

Mobile Phone: 330-***-****

Secondary Phone: 440-***-****

E-mail: ***************@***.***

OBJECTIVE

A challenging Retail Management position in a fast paced environment that will allow for personal growth and career

advancement.

WORK EXPERIENCE

Retail Store Manager

February 2006 - present

Airtime Cellular Middlefield, OH

I am currently working as a Store Manager selling Verizon Wireless

I am responsible for making sure my customers get the service they need to take care of all their cellular needs. I am also

responsible for the dailey deposits,bookkeeping,payroll,scheduling and inventory.

Customer Service Rep

March 2005 - February 2006

West Corporation Niles, OH

Customer Service for Dish Network

Responsible for calling Dish Network customers who were passed due on their bills

Clerical

May 2003 - March 2005

Hays Enterprises Lordstown, OH

Responsible for inbound and outbound calls from customers who needed shopping carts fixed. Sceduling and invoices. Filing,

Data Entry and invoicing

Customer Service Rep

April 1999 - May 2003

MCI Niles, OH

Customer Service for MCI

Responsible for inbound calls from customers who had questions about their phone bills as well as wanting to set up service

EDUCATION

High School or equivalent,

8 1990 - 6 1994

Bloomfield High School Bloomfield, Oh

SKILLS

18 Years of customer service

Excellent written and verbal communication skills

Proficient in the use of Excell,Microsoft and powerpoint

Productive in high volume, high stress environment

Contact this candidate