Customer Service Manager
Resume:
#U chrisj******@hotm
Fresno, CA 93726 ail.com
Christine K Johnson
Summary of 20+ years excelled customer service
Qualifications 8 years upper management experience
Aggressive, enthusiastic, and energetic self starter
Diligent, punctual, responsible
Experience 2006-2010 Starbucks Corporation Clovis, CA
Store Manager
2002-2006 Starbucks Corporation
Bakersfield, CA
Assistant Store Manager
Managed all aspects of a store that grossed over a million
dollars annually.
Controlled all profit and loss specifications with a 26.7%
bottom line profit to the company.
Gradually increased sales of all products (food, beverage,
and retail).
Placed and received all product orders for store.
Recorded all seasonal tracking.
Completed weekly schedules for employees through ASL
software.
Excelled in customer service.
Organized Starbucks community involvement with
philanthropic organizations.
Responsible for hiring, firing, and all reviews.
Responsible for daily, weekly, and monthly cash flow
reporting.
Provided a fun and organized work environment for
employees.
1992-2003 El Tejon Unified School District Lebec, CA
Speech Pathologist Assistant
Developed programs and activities for children with speech
impediments.
Adjusted current teaching programs to include exercises for
increasing student's social skills as well as language
skills.
Created safe and comfortable working environments for
children with special needs.
Ordered and organized supplies for school programs.
Community Involvement
Annual promoter and volunteer for the following events:
Toys for Tots (Clovis, CA & Bakersfield, CA)
Canned food drive (Clovis, CA)
Relay for Life (Bakersfield, CA)
Coffee for the Troops (Clovis, CA)
Miscellaneous Blood Drives (Clovis, CA)
Certifications/Computer program affluence
Food Safety Certified
Completion of several Starbucks management classes
Competent in ALS schedule building software
10 Key
Education 1984 Pierce Junior College Woodland Hills, CA
Associates Degree in Social Science
*List of professional references and letters of
recommendation upon request.
Contact this candidate