Customer Service High School

* * * * * A S T M I N E R AV E N U E S T O C K T O N, C A 9 5 2 0 5

* ** * ** * 4 8 9 •D _ G E R O L AG A @ YA H O O . C O M

D AV I N A G E R O L A G A

OBJECTIVE

To find a position where I can prove my hardworking ability and contribute to

the growth of the organization and my family.

SKILLS AND ABILITIES

Customer Service

Typing Certificate 42 WPM

MS Word Certificate

MS Excel Certificate

WORK OF EXPERIENCE

JcPenny Optical

Optical Technician Stockton, CA

Fill spectacle and contact prescriptions, assist customers with frame selection, responsible to collect payments and

operate cash register, make adjustments and repairs on spectacles, verify and bill insurances, checked in jobs using

lensometer, utilized fax and copy machines, filed charts and documents. Provided outstanding customer service to

patients, schedule and confirm appointments for optometrist.

National Vision

Optical Technician Bakersfield, CA

Fill spectacle and contact prescriptions, assist customers with frame selection, responsible to collect payments and

operate cash register, make adjustments and repairs on spectacles, verify and bill insurances, checked in jobs using

lensometer, utilized fax and copy machines, filed charts and documents. Provided outstanding customer service to

patients, schedule and confirm appointments for optometrist.

Brighthouse Networks

Call Center Customer Service Representative Bakersfield, CA

Used dialer system and customer database, AMCAT and Icoms system, placed outbound calls to customer to ensure

customer satisfaction, documented data on survey calls, calculated tally sheets and effectively and supported customers

in a call center environment with excellent and the highest quality customer service possible.

Macys West

Sales Associate Carlsbad, CA

Responsible for assisting customers in a friendly and professional manner, operated a cash register, handled money,

stocked merchandise, answered phones using proper phone etiquette, and maintained a clean and orderly work

environment.

Majestic Salon and Day Spa

Spa Coordinator Oceanside, CA

Greeted and assisted customers, answered multi line phones, took and distributed messages, recorded information, filed

charts and documents, handled money, performed data entry, utilized fax and copy machines.

EDUCATION

August 2000 May 2004 Model Alternative High School Stockton, CA

High School Diploma General Education

REFERENCES

References Available Upon Request

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