Customer Service Medical Assistant
Resume:
Candace A (Woehr) Fisher
**** ***** ***** ***** ****: 815-***-****
Plainfield, IL 60586 abjbre@r.postjobfree.com
Home: 815-***-****
SUMMARY
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Detail-oriented customer service professional with a strong track record of developing customer loyalty
QUALIFICATION SUMMARY
Highly seasoned in customer service
Well rehersed with handling cash, credit cards and being responsible for cash drawer
Computer literate and experienced with all office equipment
EMPLOYMENT HISTORY
Hanger Prosthetics & Orthotics Inc, Orange City, FL 2004 - 2010
Office Administrator
Provided the highest level of customer service to patients, fellow employees and referral sources.
Processed all billing daily, ensured that claims were accurate, timely and fully documented.
Coordinated communications with payers to ensure that accurate billing practices, enhanced reimbursement opportunities, consistently achieved
cash collection targets and reduced or maintained A/R over 120 days at and below target level.
Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all cash received in a timely
manner and in accordance with company policy.
Coordinated scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Processed accounts payable to outside vendors.
Central Florida Regional Hospital, Sanford, FL 2004 - 2004
Communications Clerk / Patient Care Tech
As Communication Clerk: Efficiently transcribed and entered physicians orders in computer database, answered incoming calls, and timely
responded to patient call lights for a 49 bed Med/Surge Unit.
As Patient Care Tech: Obtained vital signs, provided general care and assisted the nursing staff as needed.
Tri-County Orthopedics, Orange City, FL 1999 - 2004
Front Office Assistant / Medical Assistant / Custodian of Medical Records
Politely answered incoming calls,one on one patient contact, scheduled appointments, verified insurance, medical charge entry, CPT coding
w/IDC-9 codes and knowledge of HIPPA system.
Transitioned to part time Medical Assistant where I assisted with casting, minor surgical procedures, and triaging patient calls.
Budget Rent A Car, Orlando, FL 1992 - 1998
Customer Service / Collector
Answered incoming calls regarding customer complaints and billing inquiries for the Florida Region. Additionally, I would contact
licensees/customers to collect monies due the corporation and coordinate collections with other departments to negotiate payment terms in order
to obtain monies due the corporation.
EDUCATION
Daytona Beach Community College, Daytona Beach, FL 2002 – 2004
Travel Industry Degree - Southeastern Academy, Kissimmee, FL 1987
Onsted High School, Onsted, MI 1986
Candace A (Woehr) Fisher
7701 Sugar Maple Drive Cell: 815-***-****
Plainfield, IL 60586 abjbre@r.postjobfree.com
Home: 815-***-****
References
Dawn Schoonmaker
Administravtive Field Associate
FSC Securities
3003 Enterprise Road
Debary, FL 39213
Lisa Costley
Walt Disney Account Manager
US Foodservice
330 North Ingraham Avenue
Lakeland, FL 33801
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