Project Manager Data Entry

Eleanor Barstow ***** Oliver Street, Moreno Valley, CA 92555

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**********@*******.*** . Home 951-***-**** . Cell 951-***-****

Computer Operations Specialist/ IT Service Specialist II

Summary

Experienced IT and Computer Operations professional with over 28 years

experience in Windows-based environment, VMS environment and Unix

environment. Outstanding customer service skills resolving technical issues

and educating end-users. As a team player significant contributions were

made to the team and individual success.

Experience

Fleetwood Enterprises, Inc., Riverside, CA 02/1981 to 03/2009

IT Service Specialist II 12/2006 to 03/2009

. Assisted users with technical and application issues for Windows, VMS,

Siebel and JD Edwards.

. Tracked call information in Siebel database.

. Created all removes according to SOX directives.

. Strong problem solving and troubleshooting skills have enabled me to

assist users in a timely manner which resulted in a reduction of

unproductive time to the Company.

Computer Operations Specialist 05/2002 to 12/2006

. Supervised 6 Associates and managed the operations and maintenance of

the central-site computers and peripheral equipment.

Developed, implemented, tested and documented shutdown, startup and

special operating procedures for all computer systems. Prepared

schedules for computer operators on all shifts to allocate work load.

. Acted as internal security administrator by updating, monitoring and

maintaining the user files for OVMS, NT and Unix systems.

Provided documentation for Disaster Recovery procedures and was part

of the Disaster Recovery team for 10 years.

Computer Operator 05/1986 to 05/2002

. In charge of running jobs for payroll, accounting, retirement, and all

other departments. Troubleshoot and correct errors if user forgot

something or the job was run out of sequence.

. Printed, burst and decollated reports.

. Delivered reports to other departments in the corporate campus.

. Added, changed and removed users on OVMS, NT and Unix systems.

Maintained the security for these systems.

. Participated in the Disaster Recovery at Sungard.

. Converted data entry programs from IBM format to Viking Data Entry

formats on VMS.

Lead Data Entry Operator 05/1985 to 05/1986

. Supervised 2 data entry operators.

. Maintained the programs and hardware for a Pertec system.

. Added programs for data entry of all jobs.

. Performed Computer Operator jobs for a year before I was promoted.

. Converted all programs from the Pertec system into Viking Data Entry

programs on VMS system.

Data Entry Operator 02/1981 to 05/1986

. Created transaction file to be loaded on the server.

Skills

. Experienced in working with both internal and external customers.

. Technical support expertise to include troubleshooting and repair of

hardware and software.

. Strong background in Windows-based network servers.

. Software Experience: Microsoft Office NT/2000, XP, Exchange and

Outlook, Veritas Backup Exec, PC Anywhere, Carbon Copy, VMS, Siebel,

JD Edwards, Altiris, VPN

Training

Frontline Leadership Training to include the following courses:

. Basic Principles, Giving Constructive Feedback, Getting Good

Information from others, Dealing with Emotional Behaviors, Recognizing

Positive Results, Getting Ideas Across, Resolving Team Conflicts,

Participating in Problem Solving Sessions and Leading Problem Solving

Sessions.

HP-UX Utilities and Tasks, Unix System Basics I

Core Technologies of Microsoft Exchange Server 5.0

Viking Data Entry system for VMS

Project Manager

Education

Riverside Community College, Riverside, California 06/1988

A.S., General Studies with emphasis on Systems Analyst and Data Processing

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