Customer Service Project Manager

GEORGE S. CAGLE

*** ***** ***

Norfolk, VA *****

702-***-****

E-mail: ***********@*****.***

OBJECTIVE: Project Management

PROFILE

. Results-oriented professional with 8 years of experience with retail,

computers, software, hardware, repair and management.

. 4 years Test Lab experience in the gaming industry.

. Exceptional Project Management skills.

. Strong Customer Service Skills.

. Strong technical troubleshooting and analysis skills balanced with

strengths in communication, teamwork, leadership and military.

. Learn new systems and software readily. Strong desire to expand

computer knowledge and apply it to improving business performance.

SKILLS

. Project Management

. Retail

. Customer Service

. SAS

. OASIS

. KCMS

. IGT Advantage system

. PGIC

. ACSC

. Bally SDS

. Casino/ Table Trac

. M3

. Network

. Networking

. Windows 98/ 2000/ NT/ XP/ Vista

. Hardware Installation

. Computer Assembly

. Internet

. Essentials

. System Upgrades

. Software Installation

. Database Management

. System Backups

. Administering Windows NT

. Modems

. Routers

. Local Area Networks

. WAN

. Microsoft Office

. Web Design/ Dreamweaver

EDUCATION

. Certified Information Systems Administrator, Center For Information

Technology Learning Detachment Pensacola, Pensacola, FL

11 November 2004.

. Certified Networks Operator/ Administrator, Titan System

Corporation, Norfolk, VA October 2004.

. NETg Courses FASTRAC ON-LINE TRAINING Certificates;

January - April 2005.

- MS Networking Essentials 2nd Ed

- C# Programming PT 1

- MS Windows 2000 Network Security PT 1

- Cisco Interconnect Network Device PT 1, 2

- IBM Java Development for Procedural Programmers- Object Technology

. ITT-Technical Institute, Norfolk, VA- Henderson, NV

November 2006 - June 2009.

- Associate of Applied Science Degree on Computer Network Systems.

. ITT-Technical Institute online

10 June

2010 - Attending.

- Bachelor of Applied Science Degree on Technical Project

Management.

RELEVANT EXPERIENCE

QA Senior Engineer/Project Lead, BMM Compliance, Las Vegas, NV

July 2007 - September 2010

US NAVY - System Administrator/ Communications Operator/

Computer Technician

USS HARRY S. TRUMAN (CVN-75) VA

August 2003 - December 2006

. QA Senior Engineer/Project Lead: Provided QA testing for clients to

certify there games to meet regulation and jurisdictional rights with

each state it goes to.

- Currently holding a Project Manager position with a staff of 10.

- Ensures that project folders are delegated and maintained.

- Responsible for the distribution of project folders to staff and

quality of production of each project that is completed by staff.

- Performed different types of QA testing for each Jurisdiction and

Regulations.

- Conducted system functionality with back end systems and

Interoperability.

- Verified modification list to determine if it meets the

jurisdiction it's going to.

- Close projects to verify them ready for certification letter.

- Budget money cost for Clients.

- Communicate with Clients on a weekly basis and create great

relationships.

. System Administrator: Managed over 800 user accounts on the ship and

overall responsible for maintaining the accounts and profiles so the

designated people can receive proper message traffic.

- Created accounts for all the clients, troubleshoot any problems that

had to do with each client.

- Completed daily backups as for weekly as well.

- Conducted systems analysis on the networks, servers and

workstations. Installed and configured new hardware and software into

existing networks. Conducted a full range of testing and analysis of

the compatibility of new and old components, configurations,

functionally, and expandability, ensuring the maximum power of the

systems.

. Communications Operator: Provided telecommunications so the ship could

communicate with the other ships.

- Loaded necessary crypto and segments for the devices so that we were

able to talk to other ships.

. Computer Technician: Provided any services that had to do with

computers.

- Performed Router Configuration changes when needed.

- Any troubleshooting procedures were done by me.

- Provided information and technical support for users at different

centers on the ship.

- Accurately and successfully identified computer problems and offered

solutions.

Contact this candidate