Project Manager Process Improvement
Resume:
**********@*****.***
ANA M. GARCIA San Bruno, CA 94066
PROCESS IMPROVEMENT LEADER
Extensive experience developing teams and managing global projects from strategy to implementation.
Creative problem solver, passionate about delivering an amazing customer experience through cross-
functional collaboration, analytics and innovation
• • M.S. Industrial Engineering & Operations Research
Project Management
• • Experience managing global projects
Process Design & Implementation
• • Native Spanish/English
Six Sigma Green belt
PROFESSIONAL EXPERIENCE
Process Improvement Consultant – San Francisco, CA 2010- Present
Independent consultant of operational excellence and process improvement projects.
GAP - San Francisco, CA 2005-2010
Senior Manager Process Improvement & Innovation, Gap Inc. Global HR Operations 6/09-7/10
Project Manager in charge of strategy and implementation projects for HR Systems and processes.
• Collaborated with Senior HR Executives to deliver an HR Measurement Strategy that highlighted
challenges proposed Key Performance Indicators (KPIs); and recommended next steps for
implementation. The work paved the way for the implementation of HR data warehouse project
• Participated in the deployment of SuccessFactors, a people performance and talent management
solution for the company, by developing a training strategy for the reporting module. Developed training
material for all managers and HR Generalists
1/08-6/09
Senior Manager Field Strategic Initiatives, Gap Brand Store Operations
Program Manager of strategic operational projects. Managed team of 2 project managers that supported the
implementation of store projects
• Optimized $12M in payroll/year by collaborating with 13 cross-functional business partners to
Identify and complete 63 projects that simplified store processes
• Provided a voice and platform for store employees to contribute innovative ideas by launching a
program to identify cost savings and traffic improvement opportunities. The program resulted in savings
of $1M in payroll and $300K in expenses. This was achieved by collaborating with cross-functional
business partners to implement 13 projects that originated from the 600 ideas submitted
• Successfully reduced the volume of reports received by store employees by developing a strategy
for online dashboards and streamlining reporting
4/05-1/08
Senior Manager Labor & Productivity, Gap Brand Store Operations
Led team responsible for labor optimization and allocation of US and Canadian stores. Managed 2 project
managers and Gap brand’s $4B store payroll budget for North America
• Increased resource efficiency by transitioning department to a new labor allocation model. Developed
justification for budget investment in new labor tools and directed consultants in the development of
software. Led change management strategy to implement new Time and Attendance software
(Workbrain) in all North American stores
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**********@*****.***
ANA M. GARCIA San Bruno, CA 94066
• Developed and led process improvement and simplification initiatives to increase productivity within the
department. Increased team’s time spent on strategic initiatives by 23% through collaborating with end
users, re-engineering processes, and automating reporting processes
• Increased collaboration and sharing of best practices by creating 2 formal Labor Forums with Field
employees and Store Operations representatives across internal brands (Banana Republic, Old Navy,
Gap Outlet and Forth & Towne)
2003-2005
TARGET/MERVYN’S - Hayward, CA
Process Engineer, Innovations & Measurements
Internal consultant leading operational improvement opportunities. Presented business case and managed
the project implementation
• Led 1st Six Sigma project in the company (Green Belt) with estimated $1.5M savings per year. Scoped 4
projects to eliminate root causes of 80% of most time consuming process in stores. Additionally created
data collection system that Identified the divisions producing 80% of defects
• Participated in the creation of store’s online operational dashboard. Identified and defined Key
Performance metrics for Store Support (Logistics, Point of Sale, Guest Service) as well as data sources
• Developed process improvement road map for store processes. Identified largest opportunities to
increase labor efficiency via work sampling all 257 stores’ daily workload
FINISAR - Sunnyvale, CA 2001-2002
Project Manager, Quality & Reliability
Led project that contributed to the attainment of preferred supplier status with Cisco Systems by delivering
a global data warehousing system that tracked the origin of critical components
• Achieved component tracking of all product lines via 7 international manufacturing facilities in
less than 1 year and instituted a sustainable process. Reduced 50% of data collection errors by
collaborating with 50 suppliers to implement a custom bar code label for critical components
• Managed software developers both locally and abroad in the design and implementation of data
collection and intranet query software. Coordinated software improvement releases to meet evolving
project needs
1998-2001
TYCO ELECTRONICS - Menlo Park, CA and Mexico
Industrial Engineer, Fiber Optic Division
Managed industrial engineering team of 2, to prioritize and strategize cost reduction and process
improvement projects. Supervised directed time studies and yield analysis
• Reduced product cost 30% by re-engineering costing, routing and plant assignment processes.
Championed ISO 9000 deployment in the Manufacturing Department
• Orchestrated the conversion of manufacturing data to new ERP system for merger of an
acquired company. Mapped requirements and developed categorization system for all product families
(approx. 8,000 part numbers) which improved ability to estimate costs
• Decreased indirect labor hours and cost of the products by 25% as a result of establishing
performance metrics (i.e. efficiency, scrap, and rework). Performed Actual vs. Planned analysis
• Transferred production facilities from Mexico City to Northern Mexico (12 product lines)
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**********@*****.***
ANA M. GARCIA San Bruno, CA 94066
EDUCATION
Master of Science, Industrial Eng. & Operations Research, University of Massachusetts, Amherst, MA
Bachelor of Science, Industrial Engineering, University of Los Andes, Bogotá, Colombia
PROFESSIONAL AND ACADEMIC CREDENTIALS
Project Management Principles. University of California, Berkeley, 2004
Certified Mediator in Multicultural Environments. Mediation Center, University of Massachusetts at Amherst
Diplôme de Langue Française. Federation des Alliances Françaises du Mexique
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