Customer Service Business Manager .Net Software

JEFFREY L. STARBUCK

***** **** ***** **

Olathe, Kansas 66062

913-***-****

************@*********.***

Kansas City Kansas Community College 2009 - 2010

Attend classes for .NET Programming

Sprint Nextel, Overland Park, KS 1975 - 2009

Business Analyst/Customer Service Supervisor

Experience

. Served as expert reporting resource by writing code, creating

reports using PL/SQL, DB2, Oracle, Mainframe and Visual Basic.

. Identified and converted manual processes through automation,

reduced processing from five to two days, which saved monthly processing

expenses.

. Provided remote support services for company webpage utilizing Dame

Ware. Access users Desk top to review settings on Microsoft Operating

System.

. Provided support services for new consumer phone and data product

rollout.

. Gathered data and analyzed application requirements to retrieve project

status.

. Arranged and facilitated meetings to achieve high installation alert

percentage of our overall order volume.

. Perform user acceptance and regression testing for software application.

Organized and facilitated testing of software with provisioning

associates resulting in reduction of issues for high-speed data service.

Performed testing in one of three testing networks, which simulated

routers, switches and hubs on the network. Used new orders on testing

system to evaluate the new software. Evaluated provisioning efficiencies

and specific functional business requirements, business processes, and

system functionality with Provisioning and Development.

. Responsible for maximizing business operations. Monitored and measured

telephone IVR system in Customer care Center. Investigated and

recommended changes in existing system to improve answer time

. 17 years as Program Manager/Customer Service Supervisor to Implement and

refined provisioning system resulting in consolidation of customer care

centers from 10 to six saving approximate $1.6M.

Attributes

. Acting as a team player

. Self-Confidence

. Flexible/Adaptable

. Detailed Oriented

Education

IVY TECH College: Associates Degree in Applied Sciences. I qualified for a

scholarship from the State of Indiana to pay for my education.

Indiana Wesleyan University: Business Administration. Twelve credits to

earn my BA.

Applied and received Grant from Workforce Partnership for retraining:

JavaScript, HTML, XML, GUI Design, Visual Studio .NET and ASP.NET, Visual

C#, Visual Basic 2008, Microsoft .NET 2.0 Web Development and Microsoft SQL

Server 2008

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