Customer Service Engineer

LEE BURNER**** E. BECKER LANE APT. ****SCOTTSDALE,

ARIZONA 852*****-*** ********@**************.***

SUMMARY

Highly motivated armed forces

veteran seeking to enhance

employers company and

experience

QUALIFICATIONS

1 year call center customer service

experience,

2 years Retail Experience,

Armed forces training experience,

Experience in Supervising, leading,

and motivating a team,

5 years media production

experience,

WORK EXPERIENCE

2009 2010Customer service call

center/ junior agentIQOR TEMPE,

ARIZONAData entry, customer

service for inbound call center,

phone issue trouble shooting,

Dealer support

Handled 10 calls per hour with an

average call time of 340

seconds in customer

service. Zero Data Entry

Errors on Call resolution for a

period of 4 months.

2008 2009Loss PreventionBEST

BUY STORESMESA,

ARIZONAReduce company shrink,

shoplifter deterrence, operate cctv

cameras, shipping and receiving

2008 2008Loss

preventionWALMART STORES

MESA, ARIZONAReduce company

shrink, shoplifter deterrence,

shoplifter apprehension, security,

operate cctv cameras, coordinate

shoplifter case information with

local police department

Reduced company shrink by $8000

for the 9 months I was with

the company.

2005 2007Night shift lead

maintenance supervisorLIVING

WORD BIBLE CHURCHMESA,

ARIZONAGeneral building

maintenance, janitorial services,

security, customer service,

production set up, volunteer work

for media productions

Assisted in the development of a

pilot television series called

Growtv that aired on national

television.

Volunteered my media production

skills with Living Word Bible

Churches record label

Vertical Shift to produce six

music videos in less than two

years.

1999 2003Combat engineer

specialist E4/ 12B1PU.S. ARMY/

27TH ENGINEER BATTALION

FORT BRAGG, NORTH

CAROLINACombat engineering

duties, parachuting operations,

security, military explosive handler,

field sanitation, combat life saver,

deployment, military duties ...

Army Good Conduct Medal, Army

Achievement Medal, National

Defense Service Medal,

North Atlantic Treaty

Organization Medal, Kosovo

Campaign Medal, Army

Service Medal, Parachutist

Medal, Expert Marksmanship

Badge, 2 Certificate of

Achievements, Field

Sanitation Certificate,

Emergency Life saver

Course

EDUCATION

2008 2010 RIO TEMPE, ARIZONA

SALADO

COMMUNITY

COLLEGERN

NURSING DEGREE

IN PROGRESS

2001 U.S. ARMY XIII FORT BRAGG,

AIRBORNE CORPS NORTH CAROLINA

FIELD SANITATION

CERTIFICATE OF

TRAINING

2000 2000 FAYETTEVILLE,

FAYETTEVILLE NORTH CAROLINA

TECHNICAL

COMMUNITY

COLLEGE

CERTIFICATE OF

COMPLETION

EMERGENCY LIFE

SAVER COURSE

2000 U.S. ARMY FORT LEONARD

COMBAT ENGINEER WOOD, MISSOURI

SCHOOL

CERTIFICATE OF

TRAINING

2000 U.S. ARMY FORT BENNING,

AIRBORNE SCHOOL GEORGIA

PARACHUTIST

BADGE AND

DIPLOMA

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