Customer Service Representative

Angela Montoya ** Glades Circle

Largo, FL ***** 727-***-****

Objective To become a team member of a growing organization in which my

administrative skills can be used to increase productivity.

Skills Summary Extensive background in computer technology. Experienced

in SAP, Photoshop, Excel/Word, Macromedia, and others. Good

problem solving skills and able to make independent

decisions. Excellent employee relations and people skills.

Experience

2008-2009 ValPak, Largo, Fl

Franchise Service/Mail Center Clerk, August 25, 2008 - 2009

Responsible for the day to day fulfillment of product

order, Packaging and

Shipping materials, inventory control and product accounting,

and customer

Services.

Meters 1st Class mail and maintains all records pertaining to

items shipped via

U.S Postal Service.

Communicates with the franchise Network and Internal

departments to provide

Service when requested and maintains a good working

relationship with the

Franchise Association Treasurer.

Ships domestic and international packages via UPS,DHL,FEDX and

USPS

Computerized manifest systems.

2007-2008

3rd shift Pick Warehouse Coordinator/MMC, December 11, 2007-

2008

. Coordinate work flow within the department involving

pick, placement, QC, excess, and inkjet operations.

. Delegate and oversee work flow for 10 associates, 6

temporary and 4 full time.

. Responsible for daily operations within the department

to include inventory, pick lists, clearing of product

negatives, and general clerk duties related to material

management.

Excess Material Clerk, October 23, 2006-December 11, 2006

. Responsible for the placement and coordination of

extra/overage materials.

. Duties included recognition of product type, computer

research of due dates, and determination of purge date

or storage locations.

2006. Cali, Columbia

Latin Math Colombian Agency Cali, Colombia

Second President/Customer Service Representative

. Handled all aspects of customer service, internet maintenance, and

Spanish to English translations.

. Delegate and oversee work flow for 6 associates, 3

temporary and 3 full time.

Education Academia de Dibujo Profesional Cali, Colombia 1996-2001

Degree Architectural Drawing and Interior Designer

Interior Decorator/Designer

AutoCad

Creative/Web Designer

Languages Spanish and English

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