Achievements

* ***** ******** ******** (formal and informal)

10+ years Computer Technician Experience

DCSE Certification (Dell certified systems expert)

Degree in Computer Networking Technology

U.S. Army Computer and Satellite system Specialist 2000

Hardware

Dell PC's (desktop and laptop), HP desktop and laptops, Dell Servers, Cisco Routers,

Hardware Replacement, Hubs, Switches, Print devices such as printers copiers and

faxes, Network wiring.

Software

Microsoft Windows XP, Vista, and 7, MS Word, Excel, and Powerpoint, MS Internet

Explorer, Dell and HP Diagnostics software, Third Party Virus Programs, System

Security, Satellite Communications, wireless setup, Unbuntu, MS Outlook.

Communications

TCP/IP protocol, Cable / DSL, ISDN

Work Experience

Independent Consulting (Floating Doc Shop, US Army, Sherriff’s Office)

Baton Rouge, LA. (01/2002- Present)

Computer Consultant

I have worked with various organizations in Louisiana as explained below.

The majority of these companies were using Win XP, Vista and Win 2007.

I helped with software and hardware setup, repair as far as hardware replacement of

power supplies, motherboard, memory, hard drives, processors, heat sinks, video

cards, cables and consistent software troubleshooting. I also setup their print devices

and any other accessories that consist with their jobs. Help the customers understand

how to use and navigate the system efficiently and help them save time. I helped

people with all types of IT issues from simple printer issues to software

reconfigurations. I have experience working on laptops and am Dell Certified.

On a needed basis, go to Camp Beauguard to help the IT techs with software and

hardware related issues on desktops with Dell Specifications and would give a

tutorial on what to look for when a Diode is blown on the motherboard, and many

other scenarios that they would encounter. I would also teach them what to look for

and determine if damage was accidental or intentional that way they can understand

whether or not to charge the soldier or get the work done if under warranty.

Smartech and Associates (02/2010- 05/2010)

Alexandria, LA.

Desktop Support

Provided phone support for software/ hardware related issues. Responsible for

logging into the intranet website to access trouble tickets and duties for the day. In a

Win XP, Vista and Win 2007 environment, troubleshooting software, changing

computer settings and running diagnostics with software to help reduce the problems

that may arise. On the hardware side, responsible for replacing processors,

motherboard, heatsink, power supplies, video cards, system fans, optical drives, Hard

drives and upgrading memory.

Astrum Hearing Solutions (04/2009- 08/2009)

Alexandria, LA.

Desktop Technician/ Counselor

Responsible for the entire IT system at this location by maintaining the computers

and network on a Win XP environment. Assisted corporate IT with certain system

updates, installs, phone support and compatibility issues via remote or in person.

US Army

Ft. Bliss, TX (05/2000 -12/2001)

Computer Technician/ Satellite Communication Specialist

I was the computer tech for the brass or officers that were in the battalion. I slowly

worked to get more complex issues as far as software issues and recovering deleted

files. I would fix things like compatibility issues and some simple manner of snapped

off keys and laptop case separation that need snapped back together or screws need to

be tightened. I had the responsibility to monitor the satellite transmissions for patriot

crew members and maintain the quality of the signal for the other batteries that were

in South Korea.

Education

Hammond High School 95-99

U.S. Army A.I.T. course 99-00

Remington College 06-07

Contact this candidate