Customer Service Sales
Resume:
MELINDA MORENO
HIDALGO, TX *****
******@*****.***
Career Objectives
To obtain a position in customer service management where my experience can be
utilized to improve customer satisfaction.
Summary of Qualifications
Fast learner, computer skills, sales skills, people person, organizer, able to handle money,
and work well with others.
Work History
Dec 14, 2009 - Jul 02, 2010 Family Medicine Associates/Dr. Gonzales - Eagle Pass, Texas
Front Office Medical Receptionist
Data entry work which includes filing, copying, faxing, and filling out all insurance forms.
Medical billing as well as coding. Assisted in medical records and worker's comp
cases.data
Apr 28, 2008 - Nov 25, 2009 Cato - Eagle Pass, Texas
1st Assistant Manager
Assist in managing store operations; opening/closing procedures. Providing 100 percent
customer service. Maintaining store visuals, receiving/posting/process shipment. Will
further explain responsibilities in interview.
May 01, 2007 - Apr 22, 2008 Ross - Eagle Pass, Texas
Sales Associate/Office Administrator
Cashier, customer service, maintained store maintenance, supervise front end when
needed. Counted daily deposits, bookkeeping cash office.
Apr 06, 2006 - Jan 08, 2007 CHECK N' GO - Eagle Pass, Texas
Customer Service Represenative
My job duties included customer service, prepare loan applications, process applications,
bank runs, open/close store daily, prepare morning/evening paperwork,cash checks,
prepare deposits, courtesy calls, collection calls, money handling, cashiering.
Aug 03, 2003 - Jul 08, 2005 BATH & BODY WORKS - Eagle Pass, Texas
SALES/CASHIER/ADVISOR
Cashier, change out store, clean store, sell products, help close store (counting deposit).
Education
Jan 2005 - May 2009 South West Texas junior College - Eagle Pass, Texas
Education Level: 1 year college, technical or vocational school
Major: Applied Science; Business Mgt
Graduated: No
EP-ALAS High School - Eagle Pass, Texas
Education Level: High School Diploma/GED
GPA: 3.0
Graduated: Yes
Occupational Experience
Cashiers ( 5 yrs 0 mos )
1. Answers questions and provides information to customers.
2. Bags, boxes, or wraps merchandise.
3. Cashes checks.
4. Compiles and maintains non-monetary reports and records.
5. Computes and records totals of transactions.
6. Keeps periodic balance sheet of amount and number of
transactions.
7. Learns prices, stocks shelves, marks prices, weighs items,
issues trading stamps, and redeems food stamps and coupons.
8. Monitors checkout stations, issues and removes cash as
needed, and assigns workers to reduce customer delay.
9. Operates cash register or electronic scanner.
10. Receives sales slip, cash, check, voucher, or charge
payments and issues receipts, refunds, credits, or change due to
customer.
11. Resolves customer's complaints.
12. Sells tickets and other items to customer.
13. Sorts, counts, and wraps currency and coins.
Retail Salespersons ( 5 yrs 0 mos )
1. Cleans shelves, counters, and tables.
2. Computes sales price of merchandise.
3. Demonstrates use or operation of merchandise.
4. Describes merchandise and explains use, operation, and care
of merchandise to customers.
5. Estimates and quotes trade-in allowances.
6. Estimates cost of repair or alteration of merchandise.
7. Fits or assists customers in trying on merchandise.
8. Greets customer.
9. Inventories stock.
10. Maintains records related to sales.
11. Prepares sales slip or sales contract.
12. Recommends, selects, and obtains merchandise based on
customer needs and desires.
13. Requisitions new stock.
14. Tickets, arranges, and displays merchandise to promote sales.
15. Totals purchases, receives payment, makes change, or
processes credit transaction.
16. Wraps merchandise.
Sales Representatives, Wholesale and Manufacturing, Except Technical a
Scientific Products ( 2 yrs 0 mos )
1. Answers questions about products, prices, durability and credit
terms.
2. Assembles and stocks product displays in retail stores.
3. Assists and advises retail dealers in use of sales promotion
techniques.
4. Completes sales contracts or forms to record sales information.
5. Instructs customers in use of products.
6. Investigates and resolves customer complaints.
7. Meets with customers to demonstrate and explain features of
products.
8. Recommends products to customers, based on customer's
specific needs and interests.
9. Reviews sales records and current market information to
determine value or sales potential of product.
10. Writes reports on sales and products.
Telemarketers ( 0 yrs 3 mos )
1. Circulates among potential customers or travels by foot, truck,
automobile, or bicycle to deliver or sell merchandise or services.
2. Contacts customers by phone, mail, or in person to offer or
persuade them to purchase merchandise or services.
3. Delivers merchandise, serves customer, collects money, and
makes change.
4. Explains products or services and prices and demonstrates use
of products.
5. Writes orders for merchandise or enters order into computer.
Sales and Related Workers, All Other ( 2 yrs 0 mos )
Customer Service Representatives ( 5 yrs 0 mos )
Receptionists and Information Clerks ( 1 yrs 0 mos )
1. Analyzes data to determine answer to customer or public
inquiry.
2. Answers telephone to schedule future appointments, provide
information, or forward call.
3. Calculates and quotes rates for tours, stocks, insurance
policies, and other products and services.
4. Collects and distributes messages for employees of
organization.
5. Conducts tours or delivers talks describing features of public
facility, such as historic site or national park.
6. Enrolls individuals to participate in programs, prepares lists,
and notifies individuals of acceptance in programs, and arranges
and schedules space and equipment for participants.
7. Files and maintains records.
8. Greets persons entering establishment, determines nature and
purpose of visit, and directs visitor to specific destination, or
answers questions and provides information.
9. Hears and resolves complaints from customers and public.
10. Monitors facility to ensure compliance with regulations.
11. Operates telephone switchboard to receive incoming calls.
12. Performs duties such as taking care of plants and
straightening magazines to maintain lobby or reception area.
13. Provides information to public concerning available land
leases, land classification, or mineral resources.
14. Provides information to public regarding tours, classes,
workshops, and other programs.
15. Receives payment and records receipts for services.
16. Records, compiles, enters, and retrieves information, by hand
or using computer.
17. Registers visitors of public facility, such as national park or
military base, collects fees, explains regulations, and assigns
sites.
18. Transmits information or documents to customer, using
computer, mail, or facsimile.
19. Types memos, correspondence, travel vouchers, or other
documents.
Stock Clerks- Stockroom, Warehouse, or Storage Yard (
1. Adjusts, repairs, assembles, or prepares products, supplies,
equipment, or other items, according to specifications or customer
requirements.
2. Assists or directs to other stockroom, warehouse, or storage
yard workers.
3. Cleans and maintains supplies, tools, equipment, and
instruments, and storage areas to ensure compliance to safety
regulations.
4. Compares office inventory records with sales orders, invoices,
or requisitions to verify accuracy and receipt of items.
5. Compiles, reviews, and maintains data from contracts,
purchase orders, requisitions, and other documents to determine
supply needs.
6. Delivers products, supplies, and equipment to designated area,
and determines sequence and release of back orders according to
stock availability.
7. Determines method of storage, identification, and stock location
based on turnover, environmental factors, and physical capacity of
facility.
8. Examines and inspects stock items for wear or defects, reports
damage to supervisor, and disposes of or returns items to vendor.
9. Locates and selects material, supplies, tools, equipment, or
other articles from stock or issues stock item to workers.
10. Packs, unpacks, and marks stock items, using identification
tag, stamp, electric marking tool, or other labeling equipment.
11. Prepares documents, such as inventory balance, price lists,
shortages, expenditures, and periodic reports, using computer,
typewriter, or calculator.
12. Purchases or prepares documents to purchase new or
additional stock and recommends disposal of excess, defective, or
obsolete stock.
13. Receives and fills orders or sells supplies, materials, and
products to customers.
14. Receives, counts, and stores stock items and records data,
manually or using computer.
15. Records nature, quantity, value, or location of material,
supplies, or equipment received, shipped, used, or issued to
workers.
16. Verifies computations against physical count of stock, adjusts
for errors, or investigates discrepancies.
Medical Secretaries ( 1 yrs 0 mos )
1. Answers telephone and directs call to appropriate staff.
2. Compiles and records medical charts, reports, and
correspondence, using typewriter or personal computer.
3. Greets visitors, ascertains purpose of visits, and directs to
appropriate staff.
4. Maintains medical records and correspondence files.
5. Prepares and transmits patients' bills.
6. Routes messages and documents such as laboratory results to
appropriate staff.
7. Schedules patient diagnostic appointments and medical
consultations.
8. Takes dictation in shorthand.
9. Transcribes recorded messages and practitioner's diagnosis
and recommendations into patient's medical record.
10. Transmits correspondence and medical records by mail, e-
mail, or fax.
Secretaries, Except Legal, Medical, and Executive ( 1 yrs
1. Answers routine correspondence.
2. Answers telephone and gives information to callers, takes
messages, or transfers calls to appropriate individuals.
3. Arranges travel schedules and reservations.
4. Collects and disburses funds from cash account and keeps
records.
5. Compiles and maintains lists and records, using typewriter or
computer.
6. Compiles and types statistical reports, using typewriter or
computer.
7. Composes and distributes meeting notes, correspondence, and
reports.
8. Files correspondence and other records.
9. Greets and welcomes visitors, determines nature of business,
and conducts visitors to employer or appropriate person.
10. Locates and attaches appropriate file to incoming
correspondence requiring reply.
11. Mails newsletters, promotional material and other information.
12. Maintains calendar and coordinates conferences and
meetings.
13. Makes copies of correspondence and other printed matter.
14. Opens incoming mail and routes mail to appropriate
individuals.
15. Orders and dispenses supplies.
16. Prepares and mails checks.
17. Provides customer services such as, order placement and
account information.
18. Records and types minutes of meetings, using typewriter or
computer.
19. Schedules appointments.
20. Takes dictation in shorthand or by machine and transcribes
information.
Office Clerks, General ( 1 yrs 0 mos )
1. Answers telephone, responds to requests, delivers messages,
and runs errands.
2. Collects, counts, and disburses money, completes banking
transactions, and processes payroll.
3. Communicates with customers, employees, and other
individuals to disseminate or explain information.
4. Compiles, copies, sorts, and files records of office activities,
business transactions, and other activities.
5. Completes and mails bills, contracts, policies, invoices, or
checks.
6. Completes work schedules and arranges appointments for staff
and students.
7. Computes, records, and proofreads data and other information,
such as records or reports.
8. Operates office machines, such as photocopier, telecopier, and
personal computer.
9. Orders materials, supplies, and services, and completes
records and reports.
10. Reviews files, records, and other documents to obtain
information to respond to requests.
11. Stuffs envelopes and addresses, stamps, sorts, and distributes
mail, packages, and other materials.
12. Transcribes dictation and composes and types letters and
other correspondence, using typewriter or computer.
Office and Administrative Support Workers, All Other ( 1 yrs
Computer Skills
Typing Speed: 65 Words Per Minute
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Networking or Lan Software (Cisco, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
I've used excel, power point as well as microsoft word consistantly for the past three
years. Usually used this skills while at school, but I am able to use them in the workforce if
necessary.
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Good ( Read Speak)
Additional Skills
CASHIERING WORK;MONEY HANDLING;SALESCLERKING;SALES WORK;RETAIL
SALES;MERCHANDISING;STOCK SHELVING;TELEPHONE
SOLICITING;SPANISH;GENERAL CLERICAL WORK;CLERICAL WORK;OFFICE
SERVICES SETTINGS;FILING WORK
Driver's License
Class C - Standard Driver's License
References
Mayra Battaglia
2nd Assistant Mgr/Co-worker
Cato
Mauro Reyes
Office Clerk/Friend
Law Offices of Knickerbocker, Heredia, Stewart & J
Mariza Rios
Office Clerk/Friend
McAllen Child Support Division
Contact this candidate